Intern – Multi-Family Property

Job Description

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm dedicated to outstanding customer service and providing exquisite living experiences for its residents. We are seeking passionate, goal-oriented, creative individuals with an entrepreneurial spirit and great communication skills to join our growing team.

Intern – Multi-Family Property

JOB SUMMARY:

This 10-week internship program is held in five different locations across the United States. Interns will receive a fully furnished apartment with all rent and utility expenses covered at the specified property. Additionally, participation in internship events at our headquarters will have travel expenses fully covered.

As an intern, you will gain valuable experience by immersing yourself in the daily routines of key roles, including:

• Regional Manager
• Property Manager
• Assistant Property Manager
• Maintenance Supervisor
• Maintenance Technician

Working under the guidance of the Property Manager, you will acquire essential skills for resident interactions, shadow the leasing staff, and participate in tours with potential prospects. Furthermore, you will actively contribute to the 2026 Capstone Project and have the opportunity to engage in the Future Housing Leaders program.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Assist in leasing apartments, maintaining available apartment lists, responding to telephone inquiries, qualifying prospects, showing apartments, preparing all move-in paperwork, and accurately inputting daily traffic numbers.
• Participate in prospective resident follow-up via telephone calls (within 24 hours) and follow-up cards (within 48 hours), with repetition as necessary.
• Assist with new resident inspections, completing move-in inspection forms, and reviewing all leasing paperwork and property rules.
• Obtain knowledge in the management of renewals, tracking lease expirations, recording notices to vacate, interviewing residents for reasons, and preparing lease expiration letters and renewal leases.
• Participate in collecting, accurately processing, and reporting receipt of application fees, security deposits, rents, and other fees.
• Assist in accurately entering all prospect and resident data in MRI.
• Obtain knowledge to comply with all Fair Housing regulations, Tax Compliance regulations, and other laws related to property-specific guidelines and occupancy standards.
• Assist in planning and preparation of resident functions.
• Participate in walking the property for curb appeal and overall property appearance.
• Obtain knowledge in recording and acting on resident service requests, ensuring excellent customer service with same-day or maximum 24-hour follow-up.
• Assist in answering the phone and communicating courteously and professionally with all customers.
• Be an example and take accountability for all actions, adhering to the Company’s mission, vision, values, and policies.
• Maintain professional dress and conduct at all times.
• Keep files, desk, and leasing area organized.
• Perform other duties as required.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements include:

• Enrolled in a 4-year accredited Property Management, Real Estate, or similar Program.
• 1-year customer service work experience.
• Proficient computer skills.
• Excellent communication skills, both verbal and written.

WHAT WE OFFER:

• An opportunity to work in a fast-paced environment where sharing your opinions is encouraged.
• Exposure to the different facets of a real estate and investment company.
• Learnings and experiences that facilitate professional growth.
• A challenging and growth-oriented 10-week program.
• Access to not only your manager but also the Senior Leadership Team of Harbor Group.