Intern – IT HelpDesk

Job Description

Intern – IT HelpDesk | Ahern

The Tone:
This is an Intern – IT HelpDesk position at Ahern, located in Fond du Lac, WI. Ahern, a family-owned business with over 145 years of history, has established itself as a leading mechanical and fire protection contractor across the country. The company is recognized for its commitment to unmatched quality, innovation, job stability, and a supportive work environment. This internship offers a substantial opportunity to build your future, moving beyond typical entry-level tasks to engage in genuine hands-on experience. Ahern’s internships are highly rated, with nearly 90% of interns reporting an above-average experience, and 80% accepting full-time roles post-graduation. Interns are empowered to make a meaningful impact, contributing to projects that directly affect safety, environmental protection, and personal comfort. This role provides the chance to apply classroom knowledge to real-world scenarios and learn from experienced industry professionals, while also offering networking and career development opportunities through company-wide events.

The TL;DR
• Role: Internship
• Type: Part-time (school year), Full-time (summer)
• Location: In-person, Fond du Lac, WI

• Team: Reports to Support Specialists
• Mission: Provide technical assistance to end-users and manage IT equipment deployment.
• Tech Stack: Microsoft Windows, Microsoft Office Suite

What You’ll Actually Do
• End-User Support: Provide direct technical assistance to end-users through various channels including phone, email, and in-person walk-ins.
• Troubleshooting: Analyze and troubleshoot a range of IT problems, working towards successful and timely resolutions.
• IT Equipment Management: Learn and execute the processes for imaging, configuring, and deploying end-user laptops.
• Independent Work: Execute delegated IT support tasks independently while reporting to Support Specialists.

The Must-Haves
• Background: Must be a student currently enrolled in an Associate’s, Technical, or Bachelor’s Degree program in a related field.
• Experience: Possess prior hands-on experience working with laptops and general computer systems.
• Skills: Demonstrated knowledge and practical experience with the latest versions of Microsoft Windows and the Microsoft Office suite; Exhibit strong customer service capabilities.