Intern

Job Description

About Company:

Navy Federal Credit Union is a leading financial institution that provides a meaningful career experience, including a culture that is energized, engaged and committed. They offer competitive pay, generous benefits, and perks. They have received several accolades, including being recognized as one of the Best Companies for Latinos to Work for, Best Places to Work in IT, America’s Best Large Employers, and a Fortune 100 Best Companies to Work For.

Job Description:

This is an internship position within the Desktop Governance & Compliance team at Navy Federal Credit Union in Vienna, VA. The Intern will support the team in ensuring the end-user computing environment maintains operational efficiency and stability in a secure technical environment.

Key Responsibilities:

• Performs work in support of the Desktop Governance & Compliance team, assisting in areas including New Desktop Software requests, Patch Management, Access & Records Management, and Audit & Risk Management.
• Conducts benchmarking and trend analysis to drive continuous improvement, establish preventative processes, and elevate service performance.
• Prepares summaries and presents findings using Microsoft PowerPoint, Power BI, and similar presentation and reporting tools.
• Assists Desktop Governance & Compliance Analysts with the creation and maintenance of documentation of business/system processes, data analytics, and reporting.
• Assists Desktop Governance & Compliance Analysts with project coordination, task management, issue tracking, meeting minutes, and facilitation.
• Applies knowledge gained from a degree program in day-to-day duties/responsibilities.
• Builds effective relationships with team members, management, and key stakeholders.
• Ensures compliance with Navy Federal Credit Union Information Security and Enterprise Technology Service standards and best practices.
• Provides exceptional customer service.
• Performs other related duties as assigned.

Qualifications:

• Strong desire to work in an IT environment, specifically in Desktop Governance & Compliance.
• Clear and concise verbal, written, and interpersonal communication skills.
• Effective facilitation skills when presenting findings, conclusions, and other information to various audiences.
• Effective planning, organizational, and multi-tasking skills.
• Knowledge or use of MS365 Office Suite, including Word templates and Excel pivot tables.
• Demonstrated problem-solving, analytical, and process development skills.
• Excellent customer service skills.
• Ability to exercise initiative, produce desired results, and achieve objectives.
• Ability to work independently and effectively in a team environment and receive guidance and direction from management and senior-level staff.
• Ability to apply sound judgment in analyzing and organizing problems for technical solutions.
• Ability to use resources to maintain accuracy with attention to detail and meeting deadlines.
• Must be a team player with a cooperative and energetic spirit with a willingness to learn.

Additional Requirements:

• Must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship.