Intern

Job Description

About the Company:

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and the millions of people who rely on them. Conduent values individuality and aims to foster a culture where employees can thrive, make a difference, and be part of a supportive team.

Job Description:

This is an Intern opportunity at Conduent where you’ll be involved in monitoring incoming alerts from various monitoring applications. The primary goal is to escalate issues in a timely manner to ensure Service Level and Organization Level Agreements are met. The role has the potential to evolve into a more technical position involving the triage of tickets for server and network issues.

Responsibilities:

• Monitoring applications and processes and assists with escalation / remediation steps.
• Following documented processes for daily activities.
• Performing actions based on business/operational needs and preparing system reports.
• Assisting with incident management and support requests.
• Working with support teams to define root cause and replicate issues.
• Verifying environment stability.
• Performing daily tasks competently and other duties as assigned.
• Complying with all policies and standards.
• Using data organizing and coordination skills to perform business support or technical work.

Requirements:

• Ability to expand skills within an analytical or operational process.
• Ability to follow standardized procedures.
• Ability to work within established procedures and practices.
• Understanding of existing procedures to resolve incidents.
• Ability to work with a moderate to minimal degree of supervision.
• Exceptional verbal and written communication skills.
• Ability to impact, motivate, participate, collaborate, and inspire team.