Intern
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Job Description
About Company:
Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. It focuses on creating exceptional outcomes for clients and the millions of people who rely on them. Conduent emphasizes individual value and a culture of personal growth.
Job Description:
This is an Intern opportunity with Conduent, focused on monitoring incoming alerts from various applications. The role involves escalating issues in a timely manner to meet Service Level and Organization Level Agreements. The position has the potential to evolve into more technical responsibilities, including triaging tickets for server and network issues.
Key Responsibilities:
• Monitoring: Applications and processes, and assisting with escalation/remediation steps.
• Documentation: Following documented processes for daily activities.
• Action & Reporting: Performing actions based on business/operational needs and preparing system reports.
• Incident Management: Assisting with incident management and support requests.
• Root Cause Analysis: Working with support teams to define root cause and replicate issues.
• Environment Verification: Verifying environment stability.
• General Tasks: Performing daily tasks competently and other duties as assigned.
• Compliance: Complying with all policies and standards.
• Data Skills: Using data organizing and coordination skills to perform business support or technical work.
Requirements:
• Skills Expansion: Able to expand skills within an analytical or operational process.
• Procedure Following: Able to follows standardized procedures.
• Compliance: Maintain appropriate licenses, training, and certifications
• Established Procedures: Able to work within established procedures and practices.
• Incident Resolution: Understand existing procedures to resolve incidents
• Supervision: Able to work with a moderate to minimal degree of supervision.
• Communication Skills: Possess exceptional verbal and written communication skills and share information and ideas effectively.
• Communication: Exchange information and ideas effectively.
• Teamwork: Able to impact, motivate, participate, collaborate, and inspire team.
