Intern
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Job Description
About Company:
Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. They focus on creating exceptional outcomes for their clients and the millions of people who depend on them. Conduent emphasizes a culture where individuality is noticed and valued.
Job Description:
This is an Intern opportunity at Conduent, focused on working on technical challenges.
The role involves:
• Monitoring incoming alerts from various monitoring applications.
• Escalating issues in a timely manner to meet Service Level and Organization Level Agreements.
• The position may evolve to include more technical responsibilities such as triaging tickets for server and network issues.
Responsibilities:
• Monitoring applications and processes and assisting with escalation/remediation steps.
• Following documented processes for daily activities.
• Performing actions based on business/operational needs and preparing system reports.
• Assisting with incident management and support requests.
• Working with support teams to define root cause and replicate issues.
• Verifying environment stability.
• Performing daily tasks competently and other duties as assigned.
• Complying with all policies and standards.
• Using data organizing and coordination skills to perform business support or technical work.
Requirements:
• Expanding skills within an analytical or operational process.
• Following standardized procedures.
• Maintaining appropriate licenses, training, and certifications.
• Working within established procedures and practices.
• Understanding existing procedures to resolve incidents.
• Working with a moderate to minimal degree of supervision.
• Possessing exceptional verbal and written communication skills.
• Effectively exchanging information and ideas.
• Impacting, motivating, participating, collaborating, and inspiring the team.
