Information Technology – IT Internship

Job Description

About Company

Lensa is a career site dedicated to helping job seekers find employment opportunities in the US. It operates as a platform that promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners, rather than functioning as a staffing firm or agency that hires directly. Lensa collaborates with DirectEmployers to promote specific jobs, such as this one for Episcopal SeniorLife Communities. When users click “Apply Now” or “Read more” on Lensa, they are redirected to the external job board or employer site, where any collected information is subject to that site’s terms and privacy notice.

Episcopal SeniorLife Communities (ESLC) is an organization committed to providing high-quality services. Their offerings range from skilled nursing and restorative care to housing, assisted living, and community-based wellness programs. ESLC’s mission emphasizes meeting each individual’s needs in a culturally competent manner, supporting families and loved ones through transitions, and fulfilling their pledge: “Life. Inspired Every Day.”

Job Description: Information Technology – IT Internship

This is an IT Internship opportunity located in ROCHESTER, NY. It is specifically an on-site position and is offered for academic credit only. The internship is set to begin in Fall of 2025.

The IT Intern will operate under the direct supervision of the Chief Information Officer (CIO), with additional guidance and direction from the Director of Infrastructure and the Information Technology (IT) Manager. The primary purpose of this role is to assist in the general operations of the IT department. Assignments will be provided at incremental levels of complexity, allowing the intern to gain proficiency in various functions.

Core Responsibilities include, but are not limited to:
• Computer maintenance
• User provisioning
• Installation of software programs
• Help desk troubleshooting
• Network projects
• Systems analysis

This internship is designed to enable college students enrolled in an approved program to receive technical training and gain practical experience, contributing to the effective and efficient operations of the organization through hands-on technical application.

LEARNING OBJECTIVES AND GOALS for this internship include:
• Gaining an overall understanding of the information technology operations within a large healthcare organization.
• Assisting with problem resolution on PCs (desktops and laptops), printers/copiers, smart phones, and software issues.
• Performing regular maintenance of computer systems.
• Conducting monthly audits of facility computers and licenses.
• Utilizing a help desk program used by staff to facilitate assistance requests.
• Ensuring employee issues are resolved in a timely manner by promptly responding to requests and inquiries, working to find solutions, and seeking out correct resources for assistance.
• Troubleshooting various network and telecommunications problems.
• Working on inventory and ticketing systems to improve communications.
• Potentially interacting with Residents of ESLC.

REQUIREMENTS for this position include:

KNOWLEDGE, SKILLS, and ABILITIES:
• Strong organizational and communication skills with keen attention to detail.
• Knowledge of Microsoft 365 applications and operating systems.
• Ability to lift and carry up to 30 lbs of equipment.
• Must have reliable transportation.
• Demonstrated interest in learning about various Network devices and Server devices.

Education:
The internship is open to current freshmen through seniors who are working toward an Associate’s or Bachelor’s degree in Information Technology.

Experience:
This is an Entry Level position.

PHYSICAL REQUIREMENTS:
The role requires the ability to meet certain physical demands to successfully perform essential functions. Reasonable accommodations may be made for individuals with disabilities.
• Occasional walking and standing in and around the reception area and lobby.
• Ability to occasionally lift loads of 30 pounds without assistance.
• The ability to sit, talk, and hear is required.
• Specific vision abilities required include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.