Information Technology Intern

Job Description

About the Company:

Chartwells Higher Education is a leading food service provider for colleges and universities. They are committed to providing a positive and supportive work environment where employees are valued and encouraged to grow.

Job Description:

General Description:

This Information Technology Intern position offers a unique opportunity to gain hands-on experience in the world of IT Support within the hospitality industry. You will work closely with leaders at the University of Houston’s hospitality group, developing essential skills and competencies for success in this field. The internship provides exposure to various aspects of hospitality operations, including marketing, administration, guest services, problem resolution, innovation implementation, and client relationship management.

Responsibilities:

Your responsibilities may include (but are not limited to):

• Operational Standards: Executing and upholding operational standards.
• Financials: Working with financials, P&L (Profit and Loss) statements, and loss prevention strategies.
• Safety and Quality Assurance: Maintaining a safe environment and ensuring food safety practices.
• Guest Experience: Contributing to an exceptional guest experience.
• Client Relations: Building and maintaining strong client relationships, including handling contractual commitments.
• Associate Development: Participating in associate learning and development initiatives.
• Operational Support: Providing operational support for various serving platforms.
• Multi-Setting Experience: Working in diverse settings like Front of House (FOH), Back of House (BOH), Catering, Marketing, and Administration.
• People Management: Assisting with schedule management and time management.
• Inventory Management: Participating in inventory control processes.
• Help Desk Support: Managing Help Desk tickets and resolving various IT-related issues.
• Report Development: Creating and developing reports.

Learning Objectives:

• Develop a deep understanding of the diverse environment within the hospitality industry.
• Gain valuable experience in IT Support within a hospitality setting.
• Acquire hands-on knowledge and skills through a variety of practical experiences.

Requirements:

• Interest in IT Support: Passion for the IT Support industry.
• Leadership Qualities: Demonstrated leadership skills and a positive attitude.
• Communication Skills: Strong communication abilities, including articulation and interpersonal skills.
• Relationship Building: Enjoyment of building strong relationships with colleagues and clients.
• General Interest and Knowledge: Possessing general knowledge and an interest in relevant areas such as customer service, technology troubleshooting, data analysis, procedure development, and quality assurance.

Additional Information:

• Location: 4700 Calhoun Road, Student Center, Houston, TX
• Application Deadline: Applications are accepted ongoing until all openings are filled.
• Pay Range: $12.00 per hour
• Schedule: To be determined based on your class schedule and business needs.
• Note: Online applications are accepted only.
• Diversity and Inclusion: Compass Group is an equal opportunity employer committed to treating all applicants and associates fairly.
• Drug-Free Workplace: Chartwells Higher Ed maintains a drug-free workplace.

This detailed overview provides comprehensive information about the company, the job description, and the necessary qualifications for this exciting internship opportunity.