Information Technology – Help Desk / IT Service Delivery Intern

Job Description

Information Technology – Help Desk / IT Service Delivery Intern | Bollinger

The Tone:
This is an internship at Bollinger, located in Pascagoula, MS. This role is integral to providing frontline technical support to end users and ensures the efficient delivery of IT services across the company. The intern will gain hands-on experience with structured service delivery and customer support best practices, contributing directly to smooth IT operations.

The TL;DR
• Role: Internship
• Team: IT Service Delivery team, supporting Help Desk functions
• Mission: Provide frontline technical support to end users and ensure efficient IT service delivery.
• Tech Stack: Microsoft Office applications

What You’ll Actually Do
• User Support: Provide direct technical assistance to end users via tickets, phone, or in person.
• Account Management: Support user account setup, password resets, and software installations.
• Documentation: Update and maintain IT knowledge base articles and frequently asked questions.
• Issue Escalation: Appropriately escalate complex technical issues following defined IT service workflows.
• Hardware Deployment: Configure, set up, and deploy new IT equipment like workstations and laptops.

The Must-Haves
• Background: Educational background in Computer Science, Information Technology, or a related field, along with a high school diploma or GED. Candidates must be currently pursuing or have recently completed a relevant degree.
• Experience: No specific years of experience are required, but a basic understanding of core IT concepts such as programming languages, database management, and cybersecurity is essential. Proficiency in Microsoft Office applications is also expected.
• Skills: Strong problem-solving skills, effective communication and interpersonal skills, adaptability to new technologies and situations, and the ability to work independently and collaboratively.