Human Resources Specialist
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Job Description
About InterDent:
InterDent, headquartered in El Segundo, CA, with a secondary corporate office in Vancouver, WA, operates nearly 200 dental practices across eight states (Arizona, California, Hawaii, Kansas, Nevada, Oklahoma, Oregon, and Washington) under the brands Gentle Dental and Smile Keepers. They provide business support services to these practices.
Job Description: Human Resources Specialist
This is a full-time, hybrid position requiring a minimum of four days per week on-site at either the El Segundo, CA or Vancouver, WA office. The Human Resources Specialist will focus on employee relations and HR support for 30+ dental offices in California and Hawaii. This role also provides support to the Leaves and Benefits team. A strong service-oriented mindset is essential.
Core Responsibilities:
• Develop and maintain a comprehensive understanding of the supported business units and manage all employee relations matters within the region.
• Cultivate and maintain positive relationships with employees at all levels (employees, managers, directors, and executives).
• Collaborate with the Regional Vice President and Directors of Operations to implement performance improvement strategies.
• Partner with operations leaders to identify and address regional development needs.
• Provide coaching to leaders on performance management, behavioral issues, policy interpretation, and termination procedures to minimize legal risk.
• Facilitate and mediate conflict resolution interventions.
• Provide timely and accurate responses to employee and management inquiries regarding daily HR issues and activities (phone, email).
• Maintain HRIS and intranet portal information.
Benefits Responsibilities:
• Respond to employee and management inquiries regarding day-to-day benefits issues.
Qualifications:
• Proven experience in employee relations.
• Exceptional customer service skills with the ability to handle challenging situations.
• Strong communication skills (written, verbal, persuasion, motivation, relationship building).
• Demonstrated critical thinking and sound judgment.
• Enthusiasm for professional growth within the HR field.
• Ability to manage business expectations and resolve concerns effectively through communication and issue resolution.
• Ability to prioritize tasks and escalate issues appropriately.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and HRIS systems.
• Minimum of an Associate’s degree in Human Resources or a related field, or equivalent experience.
• At least one year of HR administration experience (internship experience may be considered), preferably in Benefits, HRIS, or Leave of Absence administration.
• Thorough understanding of general HR and employment law.
Pay Range: $27 – $30 per hour, depending on qualifications.
Benefits: Medical, Dental, Vision, 401k, Long and Short Term Disability, PTO, Paid Holidays.
