Human Resources Specialist
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Job Description
About the Company:
InterDent, headquartered in El Segundo, CA, with a secondary corporate office in Vancouver, WA, operates nearly 200 dental practices across eight states (Arizona, California, Hawaii, Kansas, Nevada, Oklahoma, Oregon, and Washington) under the brands Gentle Dental and Smile Keepers. They provide business support to these practices.
Job Description: Human Resources Specialist
This is a full-time, hybrid position requiring a minimum of four days per week onsite at either the El Segundo, CA or Vancouver, WA office. The Human Resources Specialist focuses on employee relations and HR support for 30+ dental offices in California and Hawaii. This role is crucial for maintaining positive employee relationships and minimizing legal risks.
Core Responsibilities:
• Develop and maintain a comprehensive understanding of the supported business units and manage all employee relations issues within the California and Hawaii region.
• Cultivate and maintain strong relationships with employees at all levels (employees, managers, directors, and executives).
• Collaborate with the Regional Vice President and Directors of Operations to implement performance improvement strategies.
• Partner with Operations leaders to identify and address regional development needs.
• Coach leaders on performance management, addressing behavioral issues, interpreting company policies, and handling terminations in a legally compliant manner.
• Facilitate and mediate interventions to resolve conflicts.
• Provide timely and accurate responses to employee and management inquiries regarding day-to-day HR matters. This includes responding to phone calls and emails and updating information within the HRIS and intranet portal.
• Support the Leaves and Benefits team.
Benefits Responsibilities:
• Respond to employee and management inquiries concerning daily HR issues and activities.
• Answer phones and emails.
• Update information in the HRIS and intranet portal.
Qualifications:
• Proven experience in employee relations.
• Excellent customer service skills and the ability to handle challenging and stressful situations.
• Strong communication skills (written, verbal, persuasion, motivation, and building strong working relationships).
• Proven critical thinking and sound judgment.
• A desire for professional growth and development within the HR field.
• Ability to manage business expectations, resolve concerns, and communicate status and issues effectively.
• Ability to prioritize tasks and escalate issues appropriately.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and HRIS systems.
• Minimum of an Associate’s degree in Human Resources or a related field, or equivalent experience.
• At least one year of HR administration experience (internship experience may be considered), preferably in benefits, HRIS, or LOA administration.
• Solid understanding of general HR and employment law.
Benefits: Medical, Dental, Vision, 401k, Long and Short Term Disability, PTO, Paid Holidays.
