Human Resources Specialist
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Job Description
About InterDent:
InterDent, headquartered in El Segundo, CA, with a secondary corporate office in Vancouver, WA, operates under the brands Gentle Dental and Smile Keepers. The company provides business support to nearly 200 dental practices across eight states: Arizona, California, Hawaii, Kansas, Nevada, Oklahoma, Oregon, and Washington.
Job Description: Human Resources Specialist
This is a full-time, hybrid position requiring a minimum of four days per week onsite at either the El Segundo, CA or Vancouver, WA office. The HR Specialist will focus on employee relations and HR support for 30+ dental offices in California and Hawaii. The role also includes supporting the company’s Leaves and Benefits team. A strong service mindset and commitment to providing support are crucial.
Core Responsibilities:
• Develop and maintain a deep understanding of the supported business units and manage all employee relations issues within the region.
• Cultivate and maintain positive relationships with employees at all levels, from managers to executives.
• Assist the Regional Vice President and Directors of Operations in implementing performance improvement strategies.
• Collaborate with Operations leaders to identify and address regional development needs.
• Coach leaders on performance management, addressing behavioral issues, interpreting company policies, and handling terminations to minimize legal risk.
• Facilitate and mediate interventions to resolve conflicts.
• Benefits Responsibilities: Provide timely and accurate responses to employee and management inquiries regarding daily HR matters. Manage communications via phone and email. Maintain accurate information within the HRIS system and intranet portal.
Qualifications:
• Proven experience in employee relations.
• Excellent customer service skills with the ability to navigate challenging and stressful situations.
• Strong communication skills (written, verbal, persuasion, motivational, and relationship building).
• Demonstrated critical thinking and sound judgment.
• Enthusiasm for professional growth and development within HR.
• Ability to effectively manage expectations, resolve concerns, and communicate status and issues.
• Ability to prioritize tasks and escalate issues appropriately.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and HRIS systems.
Education and Experience:
• Minimum of an Associate’s degree in Human Resources or a related field, or equivalent experience.
• At least one year of HR administration experience, preferably in Benefits, HRIS, or LOA administration (internship experience may be considered).
• Solid understanding of general HR and employment law.
Benefits: Medical, Dental, Vision, 401k, Long and Short Term Disability, PTO, Paid Holidays.
