Human Resources Officer

Job Description

Human Resources Officer, NOB | World Food Programme

The Tone:
This is a fixed-term role at the World Food Programme, located in Kigali, Rwanda. The World Food Programme is the largest humanitarian organization globally, dedicated to saving lives in emergencies and building pathways to peace through food assistance. This role is crucial for strengthening the delivery of professional, client-focused HR services, partnering with managers to implement effective HR solutions, and ensuring operational continuity in a demanding humanitarian environment.

The TL;DR
• Role: Full Time
• Type: Fixed Term
• Location: In-person Kigali
• Team: Human Resources Unit/Division; Reports to Head of Human Resources
• Mission: To strengthen the delivery of professional, client-focused HR services by partnering with managers to implement effective HR solutions in line with WFP corporate priorities, supporting operational continuity, accelerating key HR priorities, and contributing to timely delivery of critical outcomes.
• Tech Stack: Workday, SharePoint

What You’ll Actually Do
• Deputy Leadership & Operations: Act as Deputy Head of HR, leading the HR Operations team to manage contracts, payroll coordination, entitlements, and separation processes while ensuring compliance with WFP HR policies and fostering a collaborative environment.
• Process Improvement & Digital Transformation: Contribute to strengthening HR systems, processes, and controls by reviewing and improving SOPs, workflows, documentation, and knowledge-management arrangements, effectively utilizing corporate HR systems like Workday and SharePoint.
• Strategic HR Projects & Change Management: Support and drive the completion of key HR transformation priorities, including the implementation of the Staffing Framework, coordinating cross-functional HR actions, and contributing to staff wellbeing and engagement initiatives.
• Emergency Response Support: Provide operational HR support for emergency preparedness and response, ensuring the rapid deployment of appropriate HR solutions during scale-up and adapting HR processes to meet urgent operational needs while maintaining compliance.
• HR Advisory & Stakeholder Engagement: Build strong partnerships with managers and employees, providing proactive HR advice aligned with business needs, supporting workforce planning and staffing decisions, and ensuring a client-focused and innovative HR service approach.

The Must-Haves
• Background: Advanced University degree in Human Resources Management, Public or Business Administration, Industrial Psychology, or a related field, or a First University Degree with 3 additional years of relevant experience; open to Rwandan nationals only.
• Experience: At least three years of postgraduate progressively responsible professional experience in Human Resources in a similar role, with proven experience in HR operations management (contracts, entitlements, payroll), team leadership and staff supervision, HR advisory to managers, and process improvement and systems (e.g. Workday).
• Skills: Strong knowledge and experience of HR policies, procedures, and contractual frameworks; demonstrated ability to lead teams and manage HR operations; strong analytical and problem-solving skills; ability to drive process improvement and digitalization initiatives; excellent stakeholder management and influencing skills; fluency (level C) in English.
• Bonus: Experience in organizational change, restructuring, or staffing exercises; knowledge in Talent Acquisition policies and processes; experience in humanitarian or UN contexts.