Guest Services Paid Intern
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Job Description
About the Company
This internship is with FamilySearch, an organization within The Church of Jesus Christ of Latter-day Saints. The Church aims to build diverse teams reflecting its global membership, encouraging all qualified applicants to apply. Employees find satisfaction in using their talents to further the Lord’s work, from IT professionals developing global gospel messages to facilities managers maintaining worship spaces. They see their work as literally “working in His kingdom,” sharing the gospel of Jesus Christ. The Church is an equal opportunity employer and does not discriminate on bases that would violate U.S. or local law, except for a specific requirement that employees must be members of The Church of Jesus Christ of Latter-day Saints and currently “worthy of a temple recommend” (or “temple worthy”). Reasonable accommodations are made for qualified individuals with known disabilities.
Job Description (Detailed)
This is a Guest Services Paid Intern position at the FamilySearch Library in Salt Lake City, UT. It is a part-time (up to 28 hours per week), hourly, non-exempt position anticipated to last one year (12 months). The intern performs work as assigned by the department.
Core Purpose:
The primary purpose of this role is to assist the Guest Services Team, focusing on software and computer troubleshooting and handling facility requests. The intern is responsible for ensuring the Discovery experiences and computer equipment are fully functional during business hours.
Schedule:
The intern will share work on weekdays, weeknights, and Saturdays.
Key Responsibilities:
• Open and close the Family History Library on weeknights and weekends.
• Act as the on-duty supervisor to assist with emergency and security needs when assigned.
• Provide support to guests with computers, account sign-in, word processing problems, and internet connectivity issues.
• Report facility problems as they arise.
• Ensure copy machines and vending machines are supplied and functioning.
• Staff the Guest Services window to manage lost and found items and library donations.
• Be on-call to assist guests while on duty.
• Train and supervise volunteers.
• Work on other special projects as needed.
Qualifications:
• Education: Must be currently seeking a bachelor’s or master’s degree in information technology, computer science, family history, or another relevant field, OR have obtained a bachelor’s or master’s degree within the last 12 months.
• Technical Skills:
• Good technology, computer skills, and troubleshooting ability.
• Skilled in the use of Microsoft Word, Outlook, and Excel.
• Knowledge of other computer programs is desirable.
• Language: Ability to communicate, read, and write in English is required.
• Interpersonal & Organizational Skills: Excellent interpersonal and organizational skills are a must.
• Preferred Experience (but not required): Experience with FamilySearch, Family Tree, and Indexing.
• Work Ethic: Must be reliable and able to work independently.
• Religious Requirement: Must be a member of The Church of Jesus Christ of Latter-day Saints and currently temple worthy.
