Graduate Pharmacy Intern

Job Description

About Company:

Lensa is a career site that helps job seekers find jobs in the US. It is not a staffing firm or agency but promotes jobs on LinkedIn for its clients. Lensa partners with DirectEmployers to promote this job for CVS Health. CVS Health is focused on transforming healthcare for its customers, making it more accessible, affordable, simple, and seamless.

Job Description:

This is a Graduate Pharmacy Intern position with CVS Health, designed to develop future pharmacists. As an intern, you’ll apply your pharmacy education in a real-world setting, preparing you for a Pharmacist role. The role involves a comprehensive training roadmap within 120 days of graduation to deepen your understanding of store, district, and regional operations.

Key Responsibilities:

• Learning and Development: Participate in a comprehensive training program to develop knowledge of store, district, and regional operations.
• Patient Safety and Quality: Deepen your understanding of patient safety, error prevention, quality assurance, and drug utilization review (DUR).
• Pharmacy Operations Support: Assist the pharmacy team to ensure smooth operations, accurate prescription fulfillment, and excellent patient service.
• Standard Operating Procedures (SOPs): Consistently apply SOPs, best practices, and effective communication within the pharmacy team.
• Customer Service and Empathy: Demonstrate empathy and genuine care in all customer and colleague interactions, contributing to a safe and inclusive culture.
• Pharmacy Workflow: Follow pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment.
• Patient Interactions: Create heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone. Offer immunizations and other services at the register and over the phone.
• Patient Care: Offering to counsel, fielding medical questions, and soliciting information on a patient’s medical history to provide optimal care, when appropriate under the direct supervision of a licensed pharmacist.
• Prescription Management: Taking telephonic prescriptions from the prescriber, and calling the prescriber to clarify prescriptions or facilitate medication changes, where allowed by state regulation.
• Teamwork and Mentoring: Maintaining the highest level of self-awareness and providing in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Inventory Management: Completing basic inventory activities, as permitted by law, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
• Continuous Improvement: Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients.
• Flexibility: Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business.
• Compliance: Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles.
• Additional Healthcare Services: Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification.
• Immunizations (Where Permissible):
• Completing additional licensure and training requirements to obtain Technician Immunizer status to support preparing and administering vaccines.
• Educating patients about vaccines and answering questions to obtain informed consent.
• Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements.
• Reviewing and collecting patient information; tracking and documenting for each applicable patient.

Required Qualifications:

• PharmD graduate of a U.S. accredited program prior to beginning the Post-Graduate Training Program at CVS Health.
• Ability to obtain required pharmacist licensure within the required timeframe, per state guidelines. Failure to obtain required Pharmacist licensure within 120 days of graduation will result in separation of employment.
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.

Essential Functions:

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframe.
• Attention and Focus: Ability to concentrate, and pivot quickly between tasks.
• Customer Service and Team Orientation: Actively helping people in a friendly manner, understanding patients’ reactions.
• Communication Skills: Use and understand verbal and written communication, utilize active listening.
• Mathematical Reasoning: Ability to use math to solve problems related to dispensing medication.
• Problem Resolution: Identifying challenging situations and choosing the best course of action.
• Physical Demands: Be mobile and remain upright for extended periods of time, lift/scan/bag items, reach overhead, move fingers repetitively, stoop, have close visual acuity.
• Lifting Requirements: Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.
• Effective communication in exchanging ideas.

Preferred Qualifications:

• 1+ years of related work experience in pharmacy, retail, medical, or customer service setting.
• Ability to become immunization certified.
• Ability to work across the market to meet business needs.
• Proficiency in Microsoft Suite.