Genius
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Job Description
About the Company
Apple is a multinational technology company headquartered in Cupertino, California, that designs, develops, and sells consumer electronics, computer software, and online services. It is considered one of the Big Five American information technology companies, along with Alphabet, Amazon, Meta, and Microsoft.
About the Job
Summary
As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and compassion. You offer advice on accompanying accessories that will further improve the customer’s experience with Apple products. You also educate your team members about products, while independently keeping your own technical know-how up to date.
Key Qualifications
• Strong people skills and a knack for problem solving
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues
• Ability to adhere to a schedule of customer appointments
• Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn
• Demonstrate Apple’s values of inclusion and diversity in daily activities
Additional Requirements
• An aptitude for acquiring skills in technical repairs and an eagerness to learn about all Apple products and devices
• Excellent prioritisation skills and an ability to make decisions quickly
• Excellent verbal and written communications skills
• Success in team environments, demonstrating shared responsibility and accountability with other team members
• You’re fluent in the local language
• Flexibility with your schedule. Your work hours will be based on business needs.
