Genius
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Job Description
About Apple
Apple is a global leader in the design, development, and sale of consumer electronics, computer software, and online services. Their products include the iPhone, iPad, Mac, Apple Watch, and Apple TV. Apple also provides a variety of online services, including the App Store, iCloud, and Apple Music.
About the Job
As a Genius at Apple, you will provide insightful advice and friendly, hands-on technical support to Apple customers in need. You will quickly diagnose product issues on the spot, explaining situations with patience and compassion. After determining whether repairs can be done or a replacement is needed, you will offer solutions to quickly get users up and running again. Even if you’re juggling more than one customer, you will stay conscious of their time demands as well as your own. You will fulfil Apple’s service commitment with style, speed and skill. And you will earn the trust of customers and co-workers alike as you offer mentorship, knowledge and even tips and training.
Key Qualifications
• Strong people skills and a knack for problem solving
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues
• Ability to adhere to a schedule of customer appointments
• Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn
• Demonstrate Apple’s values of inclusion and diversity in daily activities
Additional Requirements
• An aptitude for acquiring skills in technical repairs and an eagerness to learn about all Apple products and devices
• Excellent prioritisation skills and an ability to make decisions quickly
• Excellent verbal and written communications skills
• Success in team environments, demonstrating shared responsibility and accountability with other team members
• You’re fluent in the local language
• Flexibility with your schedule. Your work hours will be based on business needs
Benefits
• Health and wellness resources
• Time-away programs
• Stock grants
• Employee stock purchase plan
• Matching charitable contributions
• Tuition reimbursement
• Special employee pricing on Apple products
