General Manager

Job Description

General Manager | Newk’s Eatery

The Tone:
This is a full-time leadership role at Newk’s Eatery, part of an independently owned franchise with 10 locations across Arkansas, Oklahoma, and Tennessee. Newk’s is a fast casual brand specializing in fresh ingredients for soups, salads, sandwiches, and pizzas. This position is critical for upholding operational excellence, achieving financial goals, and ensuring every guest receives an exceptional Newk’s experience through effective team leadership and management.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Arkansas, United States

• Team: Provides leadership to associate managers and hourly partners; reports to the Owner and Area Manager.
• Mission: To achieve planned sales and budgeted profit levels while ensuring operational excellence, an exceptional Newk’s Experience, and high product quality.
• Tech Stack: Microsoft Office Software (Excel, Word), FOH P.O.S. System (Aloha), BOH systems (Aloha)

What You’ll Actually Do
• Leadership: Provide leadership and motivation to the associate managers and hourly partners of the assigned restaurant.
• Operations Management: Oversee and manage all restaurant operations, ensuring the implementation and upholding of Newk’s policies, procedures, programs, and operational excellence standards.
• Financial Performance: Achieve planned sales and budgeted profit levels for the restaurant by effectively managing operational and product costs.
• Guest Experience: Direct the team to ensure effective execution of all restaurant positions and responsibilities, delivering an exceptional Newk’s Experience and high product quality.
• Work Environment: Maintain a sanitary, safe, respectful, efficient, and high-quality work environment for all partners.

The Must-Haves
• Background: Manager. Core domain knowledge in restaurant operations, team leadership, guest service, and adherence to training systems.
• Experience: At least two years of prior restaurant General Manager experience is preferred; extensive Assistant Management experience may be considered sufficient. Required to complete 4-6 weeks of training in Jonesboro.
• Skills: Excellent communications, supervisory, and guest service skills; Computer literacy, comfortable with Microsoft Office Software (Excel, Word); Operating FOH P.O.S. System (Aloha); Operating BOH systems (Aloha).
• Bonus: A desire for personal and professional growth and an enjoyment for customer service and forming relationships with customers.