General Manager

Job Description

General Manager | La La Land

The Tone:
This is a full-time role at La La Land. The company brings to life a dream world where individuals experience joy, feel loved, and connect as human beings, prioritizing kindness above all. This role is crucial for leading all aspects of store operations, ensuring exceptional guest experiences and operational efficiency. The General Manager sets the tone for culture and performance, balancing strategic oversight with day-to-day leadership to inspire a high-performing, guest-focused team.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person

• Team: Manages a team of direct reports (store managers and their team), reporting to the Area Manager.
• Mission: To lead store operations, drive business performance, and foster a joyful, guest-focused environment that embodies the La La Land brand.

What You’ll Actually Do
• Leadership: Lead, coach, and inspire store managers and their teams to deliver outstanding guest experiences and foster a positive, inclusive work environment.
• Operations: Oversee all day-to-day store operations, ensuring efficiency, profitability, consistency, and compliance with company and safety standards.
• Financials: Drive store performance by managing budgets, labor costs, inventory, and other key financial metrics to ensure profitability.
• Guest Experience: Model exceptional guest service, uphold La La Land’s brand promise, and promptly address guest concerns to continuously improve experiences.
• Growth: Implement marketing and community engagement initiatives while analyzing operational data to identify opportunities for growth and improvement.

The Must-Haves
• Background: Managerial career level with a high school diploma or equivalent, focusing on operations management.
• Experience: A minimum of 3-5 years of operations management experience, including previous experience managing a team of direct reports, with willingness to work evenings, weekends, and holidays.
• Skills: Effective verbal, written, and interpersonal communication; strong ability to lead teams and foster collaboration; organized, detail-focused, and skilled in time management; knowledge of health and safety regulations; strong understanding of inventory management, scheduling, and labor cost controls.
• Bonus: Bachelor’s degree or equivalent experience; coffee/tea beverage industry experience preferred.