General Manager

Job Description

General Manager | Zaxbys

The Tone:
This is a full-time role at Zaxbys. Zaxbys is known for providing guests with a place to have fun, spend time with friends, and enjoy great food, while also striving to be an exceptional place to work for its team members. The General Manager is a pivotal leadership position responsible for fostering a positive team culture, maintaining high team morale, and encouraging all team members to achieve excellence. This role directly impacts the guest experience, team development, and overall restaurant profitability by overseeing daily operations, managing resources, and ensuring consistent adherence to Zaxbys’ high standards.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person
• Team: Leads a team of crew members and assists with performance reviews for other managers, reporting directly to a supervisor to align with company goals and objectives.
• Mission: Owns the comprehensive oversight of daily restaurant operations, ensuring sustained excellence in staffing, team member development, sales growth, cost management, and the consistent upholding of all operational standards to meet company objectives.

What You’ll Actually Do
• Guest Experience: Deliver consistently great guest experiences by ensuring high service and product quality standards are upheld.
• Team Leadership: Maintain appropriate staffing levels by actively sourcing, interviewing, hiring, retaining, and recognizing top-performing team members.
• Talent Development: Provide comprehensive training, ongoing mentoring, coaching, and development to team members, while also holding them accountable for their performance.
• Operational Management: Plan and delegate shift assignments, create effective work schedules, and ensure all cleanliness standards are consistently met across the restaurant.
• Financial Performance: Manage restaurant profitability by driving sales growth, diligently controlling costs and losses, and ensuring full compliance with all Zaxby’s and Zax LLC guidelines, policies, and procedures.

The Must-Haves
• Background: Manager level, must have a high school diploma or equivalent, with some college preferred. Possesses strong leadership qualities, organizational skills, and the ability to interact cooperatively with others.
• Experience: A minimum of 3-5 years of management experience is required, with open availability for a minimum of 5 days and 48 hours per week including days, nights, weekends, and holidays. Must be 21 years of age or older, have a valid driver’s license, vehicle insurance, and reliable transportation.
• Skills: Demonstrated ability in staffing, interviewing, hiring, and retention; proficient in team member development, coaching, and performance management; capable of managing sales growth, controlling costs, and ensuring operational compliance; holds or can obtain Food Safety and Manager Certifications.
• Bonus: Prior restaurant management experience is preferred.