Front Office Specialist (FOS)

Description

About WellStar Medical Group

WellStar Medical Group is a leading provider of comprehensive healthcare services in Georgia. With over 600 physicians and 200 locations, WellStar offers a wide range of services, including primary care, specialty care, urgent care, and more. WellStar is committed to providing high-quality, compassionate care to its patients.

Description: Front Office Specialist (FOS)

Summary

The Front Office Specialist (FOS) is responsible for providing exceptional customer service to patients and guests, as well as performing a variety of administrative tasks. The ideal candidate will have previous customer service experience and be able to work effectively in a fast-paced environment.

Responsibilities

• Customer Service
• Greet patients and guests in a warm, friendly manner
• Answer incoming calls and direct them to the appropriate staff member
• Schedule patient appointments
• Communicate with patients about delays or wait times
• Work with clinical staff and providers to ensure a smooth patient experience
• Manage patient call wait times
• Operations/Revenue Cycle
• Register and check in patients
• Collect co-pays and outstanding balances
• Manage cash allowance
• Check patients out
• Contact patients for appointment reminders
• Administrative
• Coordinate with the clinic for pharmaceutical representatives, visitors, and other requests
• Perform other duties as assigned by management

Currently pursuings

• High school diploma or equivalent
• 1-2 years administrative front office experience in a physician practice or healthcare setting
• Previous customer service experience
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Proficient in Microsoft Office Suite

To Apply

Interested candidates can apply online at www.wellstar.org/careers.