Fountain Worker

Job Description

Fountain Worker | Resorts World Las Vegas

The Tone:
This is a full-time role at Resorts World Las Vegas, situated in the vibrant city of Las Vegas, NV. Resorts World Las Vegas creates an exceptional environment for guests, offering a luxurious experience complemented by high-quality food and beverage services. The Fountain Worker is an essential member of the team, responsible for setting a welcoming stage for guests and consistently delivering top-tier service. This position is vital for maintaining the resort’s standards of guest satisfaction and operational excellence in a bustling hospitality setting.

The TL;DR
• Role: Full Time
• Location: Las Vegas, NV

• Team: Integral support to both front of the house and back of the house operations.
• Mission: Deliver the highest quality food and beverage service to create a welcoming and seamless guest experience.
• Tech Stack: Company POS system, personal mobile device

What You’ll Actually Do
• Guest Engagement: Warmly greet and welcome all guests, consistently providing professional, friendly, and courteous service to ensure a positive and memorable experience from their arrival.
• Service Delivery: Efficiently process customer orders and payments using the company’s Point-of-Sale (POS) system, and carefully package orders according to guest preferences, ensuring all essential condiments are included.
• Operational Support: Maintain consistently stocked food and beverage items, ensuring proper rotation to uphold freshness and quality, and contribute to an overall clean, sanitized, and organized work environment.
• Issue Resolution: Proactively address and resolve guest complaints to their satisfaction, or, when necessary, clearly communicate guest issues to management for further assistance and follow-up.
• Product Expertise: Develop and maintain comprehensive knowledge of all house drink selections, including alcoholic options, and food menu items to confidently make recommendations to both dining room and “Take Out” guests.
• Compliance & Standards: Adhere strictly to all Resorts World core values, property, and department standards, ensuring all operational tasks and guest interactions align with established guidelines, and obtain/maintain all required position-specific licensing.

The Must-Haves
• Background: Possess a high school diploma or equivalent, be at least 21 years of age, and demonstrate the ability to effectively communicate in English. Candidates must also maintain a polished appearance and demeanor, and be capable of obtaining and retaining all required position-specific licenses, including a Food Handler’s card, Alcohol Awareness card, and Non-Gaming Sheriff card.
• Experience: Requires a minimum of one year of experience in a customer-facing service role, specifically with at least one year of experience as a cashier or a barista in a high-volume luxury environment.
• Skills: Exhibit excellent customer service skills, including the ability to resolve guest complaints effectively, and demonstrate competence in utilizing a Point-of-Sale (POS) register system. This role also demands strong organizational abilities to maintain a clean and stocked work area.
• Bonus: Ideal candidates will bring previous working experience within a large, luxury resort setting and possess the flexibility to work varied shifts, including nights, weekends, and holidays, to support operational needs.