Food & Beverage Leader in Training (Internship)

Job Description

Food & Beverage Leader in Training (Internship)

This role is for a master multitasker and memory maker, where no two days are the same. You will delight, problem-solve, and make the day for our incredible guests. Thriving in a fast-paced and dynamic environment, you will be responsible for efficiently handling guest check-in and check-out processes, including room credits, keys, guest issue resolution, and special requests. You will support the Guest Services and Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can’t wait to return.

What’s in it for you: The Perks

Eligibility of perks is dependent upon job status.

• Hourly Pay Range: $13 to $20 DOE
• Tip/Tip Pooling Eligible
• Eligible for On-Site Team Member Housing
• Get Paid Daily (Make any day payday)
• Paid Time Off & Holiday Pay (Because Balance Matters)
• Benefits: Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans – with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive – and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do: The Brass Tacks

• Learns practical application of leadership skills in various outlets/departments including Fireside Room restaurant, The Grill restaurant, and Banquet & Catering.
• Assumes various roles including Host/Runner/Busser, Server, Bartender/Barback, Event Staff, and more.
• Areas of focus include, but are not limited to, management of team members, scheduling, purchasing/inventory management, and creating an exceptional experience for all guests.
• Support all departments once trained.
• Develops and maintains favorable working relationships and open communication with all departments.
• Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Conducts adequate follow-up with both guest and fellow team members.
• Serves as operational lead in absence of direct manager/supervisor.
• Uses discretion and professionalism in resolving guest conflicts and uses good judgment to consult with management if assistance or follow-up is needed.
• Positively contributes to CH/Sage Lodge values and property culture.

The Nitty Gritty (Requirements)

• 2-3 years related experience and/or training; OR Bachelor’s Degree from a College or University.
• The ability to quickly learn and apply new procedures.
• The ability to effectively present information and respond to questions from groups of managers, guests, and the public.
• The ability to calculate figures and amounts such as discounts, interest, commissions, promotions, percentages, and area.
• The ability to solve practical problems when only limited standardization exists.
• The ability to interpret written and oral instructions.
• Strong computer skills: full knowledge of Microsoft Office with an emphasis on Outlook, Excel, and Word.
• Necessary State Food Handler’s License(s).
• Ability to work in a fast-paced, multi-tasking environment.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

Where you’ll work: Sage Lodge

Nestled on more than a mile of Yellowstone riverfront, and just 35 minutes from Yellowstone National Park, Sage Lodge is inspired by anglers but beckons to outdoor enthusiasts of all kinds. Looking out at majestic Emigrant Peak, the Lodge blends the raw and rugged beauty of Paradise Valley with distinctive Montana hospitality. The expansiveness of Montana’s unspoiled terrain is right outside your door for hiking, horseback riding, biking, fishing, and so much more. All conveniently located just 50 minutes from Bozeman.

Sage Lodge offers 50 rustically elegant guestrooms. Guests can take in the views of the Montana horizon while dining in the Fireside Room. Experience the softer side of the wild west at The Spa at Sage Lodge with relaxing and revitalizing body treatments.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values:

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic, and nurturing work environment for team members.