Field Service Representative (FSR)

Job Description

Senior Field Service Representative | RTX

The Tone:
This is a full-time role within RTX’s Pratt & Whitney Customer Business organization, located in Colomiers, France. Pratt & Whitney develops and supports advanced aviation gas turbine engines, providing essential power for commercial and military aircraft. This role is crucial for delivering world-class on-wing technical and operational support to key customers like Air France, ensuring their engine operations run smoothly and fostering strong, lasting customer relationships.

The TL;DR
• Role: Full Time
• Type: Unspecified
• Location: In-person, Colomiers, France

• Team: Reports to the Customer Fleet Director, Europe; interfaces with customer powerplant engineering, Customer Technical Service (CTS), and other P&W organizations.
• Mission: To coordinate and manage on-wing operational issues and customer concerns, providing comprehensive technical and business support for assigned engine groups.
• Tech Stack: Engine Wise Connect, EData+, MS Dynamics

What You’ll Actually Do
• Provide technical and operational program support for various engine groups to assigned customers, addressing on-wing operational issues and customer concerns.
• Serve as the primary contact for customers to address all technical and business concerns, facilitating access to necessary P&W tools and organizations.
• Effectively communicate in real time, both clearly and concisely, to contribute to the resolution of customer issues and collaborate with other field representatives.
• Utilize P&W tools daily to understand customer activities and provide internal departments with insights into customer operations.
• Represent Pratt & Whitney at key customer meetings, interfacing with all levels of an airline company’s staff, from Executives to Line Technicians.

The Must-Haves
• Background: Demonstrated technical proficiency with jet engine data, combined with an Associate’s degree in an aviation-related field and 7 years of experience, OR a Bachelor’s degree in engineering or an aviation-related field and 5 years of experience, OR a Master’s degree with 3 years of experience.
• Experience: Minimum 3-7 years of experience (depending on degree) maintaining commercial or military aircraft engines and directly working with or for airline customers, including prior experience in an external-facing role.
• Skills: Solid working knowledge of aviation gas turbine engines, troubleshooting expertise, and demonstrated written and verbal communication skills.
• Bonus: Familiarity with E2 and A220 aircraft manuals, familiarity with P&W Geared Turbofan engines, or a previously held Part 147 aviation maintenance A&P license or similar aircraft engine mechanic experience.