Enterprise Digital & Data Solutions (EDDS) Internship

Job Description

About American Express

American Express is a global company with a diverse community of colleagues who are committed to backing their customers, communities, and each other. They offer a variety of benefits, programs, and flexibility to support their employees personally and professionally. American Express values integrity and creating an environment where everyone feels like they belong.

Job Description

Enterprise Digital & Data Solutions (EDDS): Internship

This internship is an opportunity for someone who wants to help shape, refine, and build Prospect and Customer digital connections, experiences, and interactions for American Express through advanced statistical techniques, AI, and machine learning. The EDDS team’s charter is to be an engine of growth, marketplace differentiation, and efficiency for American Express.

Responsibilities:

• Work closely with enterprise platform teams, technologies, and vendor partners to ingest rich data into digital marketing capabilities.
• Support multivariate and A/B testing to drive value for the business.
• Incorporate statistical robustness and advancements in experiment design and study.
• Use data from various sources to generate user-centered analyses to influence partners on customer experience improvements that will drive higher conversion for various user segments.
• Stay aware of developments in the field of digital analytics for the e-commerce space and recommend changes in tools, platforms, or methodologies.
• Partner with Digital Product and Business Unit teams to provide insights that inform product development and marketing investment decisions.
• Provide actionable, insightful analytical solutions to help the leadership team evaluate and drive business performance.
• Collaborate with colleagues to design and implement strategies based on statistical, financial, and economic analysis.
• Provide analytical support to enable billing, revenue growth, profitability, and customer experience through diverse projects.
• Integrate new data sources and capabilities to drive key business decisions.

Qualifications:

Minimum:

• Currently enrolled in a Bachelor’s degree program.
• Graduation date between December 2025 and June 2026.

Preferred:

• Passion for improving end-to-end customer experience, innovation, and customer-first thinking.
• Strong interest in the digital space and ability to collaborate with technology and product partners.
• Independent problem-solver who is organized, has great attention to detail, and can multi-task while still taking into account the big picture.
• Strong analytical and decision-making skills – must have the ability to compile, analyze, research, and link complex issues.
• Demonstrated ability to work effectively and collaboratively in high-pressure situations and handle multiple priority assignments simultaneously – must be a self-starter.
• Excellent written and verbal skills, with the ability to effectively communicate at all levels.
• Willingness to learn and master new systems.
• Knowledge of MS Office applications required.
• Knowledge of SQL, SAS, Java, Hive, Yellow Brick, or Python is a plus.

Compensation:

• $24.05 to $63.00 hourly + sign-on bonus
• The actual salary will be based on location, experience, and other job-related factors.

Benefits:

• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through their Healthy Minds program
• Career development and training opportunities

Equal Opportunity Employer:

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.