Engagement Manager – Higher Education Deployments

Job Description

Sr Engagement (Project, Delivery) Manager – Higher Education & Nonprofit | Workday

The Tone:
This is a full-time role at Workday, located in USA. Workday provides enterprise-class SaaS solutions, including a leading AI platform, for managing people, money, and agents across global businesses. This role is crucial for guiding Higher Education customers through the deployment lifecycle, solution delivery, and issue management of Workday Human Capital Management, Payroll, Financial Management, and Student products. As a Workday leader, you will manage the customer experience and ensure successful, profitable project engagements.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote – USA
• Pay: $116600–$207200 yearly
• Team: Higher Education practice
• Mission: Ensure successful implementation of Workday products for Higher Education customers by managing projects from planning through production while maintaining budget profitability.
• Tech Stack: Workday, Oracle, PeopleSoft, SAP, Ellucian

What You’ll Actually Do
• Project Management: Concurrently manage one or more Workday product implementations.
• Sales Engagement: Participate in the sales cycle to gather requirements, formulate delivery approaches, and develop proposals/Statements of Work.
• Team Guidance: Provide guidance and mentoring to Professional Services resources assigned to your implementations.
• Project Oversight: Ensure projects are properly planned and staffed, manage and measure project performance, and minimize project risks.
• Client Relationship: Present at Executive Steering Committee meetings, serve as a liaison for Professional Services, and ensure client satisfaction and best practice adoption.

The Must-Haves
• Background: Senior. Demonstrable experience (6+ years) of project managing Medium and/or Large Enterprise ERP solutions, preferably within the Higher Education customer base. Prior consulting experience (6+ years) either as an internal consultant or with a consulting/software company.
• Experience: Implementing Workday, Oracle, PeopleSoft, SAP, or Ellucian (6+ years). Working knowledge (4+ years) with at least one of the following: Human Capital Management (HCM), Financials, or Student Information System (SIS) business areas.
• Skills: Demonstrated executive presence including outstanding communication skills and the ability to inspire and influence others, strong influencing skills, proven ability to effectively lead service delivery, and excellent time management skills.
• Bonus: Previous experience with project management tools (Microsoft Project, Smartsheets), experience in project management incorporating financial business processes and reporting, experience overseeing 3rd parties on a project, business development experience, previous service sales experience, and a balance of functional (business) and technical experience.