EMEA Tax Manager

Job Description

EMEA Tax Manager | Zendesk

The Tone:
This is a full-time, individual contributor role at Zendesk, located in Ireland. The company is on a mission to power exceptional service for every person on the planet by building products rooted in AI, automation, and intelligent customer experiences. This role is crucial for helping Zendesk grow responsibly by ensuring strong tax compliance, reporting, governance, and planning across EMEA, while implementing technology-enabled ways of working in a complex tax environment.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid – Dublin, Ireland
• Team: Individual Contributor | Reports to: EMEA Tax Director
• Mission: Help Zendesk grow responsibly by ensuring strong tax compliance, reporting, governance, and planning across EMEA.
• Tech Stack: Spreadsheets, tax technology, workflow tools, AI-enabled tools, automation, financial-systems

What You’ll Actually Do
• Compliance: Lead EMEA corporate tax compliance, reporting, and governance, coordinating internal partners and external advisers to deliver accurate, timely filings and documentation.
• Incentives: Manage R&D tax-credit claims in Ireland, Poland, and Portugal, and assess eligibility for incentives and credits in other EMEA jurisdictions.
• Accounting: Lead regional tax-accounting activities, including provision inputs and cash-tax planning, in partnership with the global Tax team and other Finance teams.
• Transfer Pricing: Monitor the Group’s transfer-pricing framework across EMEA and advise on cross-border transactions and related tax matters.
• Audits: Lead the response to tax authority enquiries, manage the tax audit process, and assess any potential risks or exposures.

The Must-Haves
• Background: AITI/CTA qualification, or an equivalent professional tax qualification with substantial corporate and international tax expertise.
• Experience: 7+ years of corporate or international tax experience, including 3+ years in-house or in industry supporting a multinational organization across multiple EMEA jurisdictions.
• Skills: Deep technical judgment across corporate and international tax, strong working knowledge of Irish taxes, strong analytical, spreadsheet, and financial-systems skills, a collaborative approach, and clear communication with high attention to detail.
• Bonus: Experience in a Big Four firm before moving in-house, experience with R&D tax-credit claims, knowledge of Pillar Two and Country-by-Country Reporting, or experience supporting M&A integration or entity restructurings.