eCommerce Client Relations Training & Development Intern
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Job Description
About Hermès:
Hermès, founded in 1837, is a renowned French luxury goods company known for its high-quality artisanal products and commitment to tradition. As an independent, family-owned business, Hermès prioritizes sustainable development and corporate social responsibility, with a focus on ethical practices and environmental consciousness.
Hermès values:
• Artisan Business Model: Dedicated to maintaining its traditional craftsmanship and production methods.
• Humanist Values: Places people at the core of its operations, striving to create a positive impact on the world.
• Creativity and Innovation: Constantly searching for new materials and pushing boundaries in design and craftsmanship.
• Aesthetic of Functionality: Combining beauty with practicality in its products, ensuring they stand the test of time.
• Global Community: With a network of over 310 stores in 49 countries, Hermès is a truly global brand, employing over 15,000 people worldwide.
• Commitment to France: Maintaining a significant presence in France, with 42 workshops dedicated to production.
• Sustainability: Dedicated to sustainable development and corporate social responsibility through responsible management practices and a focus on ethical production.
eCommerce Client Relations Training & Development Internship:
Role & Responsibilities:
• Support the Senior Manager and Specialist in creating and implementing learning and engagement initiatives for the eCommerce and Client Relations teams.
• Develop and deliver internal client communications: Create engaging content for training programs, announcements, best practice updates, and more.
• Manage teamwide events: Assist in all aspects of planning, setup, and execution of events of various sizes.
• Develop public speaking skills: Design and co-facilitate training presentations, gaining experience in public speaking.
• Assist with reporting needs: Track event attendance, analyze employee feedback, and report on progress towards annual strategy goals.
• Perform administrative duties: Maintain internal platform calendars, research and order supplies for events, and ensure smooth team operations.
• Collaborate with internal teams: Work with various departments within Hermès to ensure efficient training delivery and program success.
• Conduct quality assurance checks: Analyze client communication channels and identify areas for improvement through regular internal reviews and competitor analysis.
• Partner in creating training quizzes: Develop assessment tools to reinforce knowledge and ensure information retention.
• Execute other duties as assigned: Be flexible and willing to take on new challenges and projects.
Qualifications:
• Previous experience in retail, customer service, hospitality, or training is preferred.
• Proficiency in Microsoft Excel, PowerPoint, and Canva.
• Comfortable working independently and as part of a team.
• Strong self-motivation, solution-oriented mindset, and high attention to detail.
• Open to new opportunities and challenges with enthusiasm.
• Excellent communication skills, both written and verbal, with strong presentation abilities.
• Passion for people and a desire to learn and develop subject-matter expertise.
• Exceptional project management skills with the ability to manage multiple priorities effectively.
Location: Hermès US corporate headquarters in New York City
Schedule: Full-time (37.5 hours/week) or Part-time (15-35 hours/week) to accommodate academic schedules.
Duration: January 13th – December 26th, 2025 (full year).
Compensation: US$20.00 per hour.
