DISTRICT MANAGER

Job Description

District Manager | USA TODAY Co., Inc.

The Tone:
This is a full-time role at USA TODAY Co., Inc., located in Knoxville, TN. USA TODAY Co., Inc. is a diversified media company dedicated to empowering and enriching communities through its trusted brands like the USA TODAY NETWORK and Newsquest. This role is crucial for ensuring the efficient distribution of products and maintaining strong relationships with independent carriers, directly impacting subscriber satisfaction and the company’s commitment to delivering essential journalism and local content.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Knoxville, TN

• Team: Reports to the Distribution Supervisor within Gannett Publishing Services.
• Mission: To ensure the efficient, timely, and satisfactory delivery of all products by managing independent carriers and optimizing distribution operations.
• Tech Stack: Microsoft Office Suite

What You’ll Actually Do
• Distribution Optimization: Efficiently manage product distribution through route adjustments (restructuring, consolidation, splits) designed to maximize volumes while limiting expense exposure.
• Carrier Relationship Management: Foster goodwill between the company and independent carrier force, ensuring carrier compliance with contract terms and taking appropriate action under supervisor guidance when violations occur.
• Independent Contractor Recruitment: Recruit for carrier route vacancies, including deciding whether and when to place advertisements or use other methods for independent contractor recruitment.
• Performance Standards Oversight: Uphold independent contractor performance standards for customer service, assuring that all products are delivered by the proper time and in the proper condition as specified in carrier contracts.
• Subscriber Satisfaction & Support: Ensure subscriber satisfaction with the delivery of all products, investigate and respond to concerns from independent contractor carriers regarding compensation or billing issues, and provide recommendations for service improvements to the supervisor.
• Contract Administration: Ensure that a current contract with all required documentation is on file for all independent contractors in the assigned district.

The Must-Haves
• Background: Managerial level; High school graduate or equivalent; some college preferred.
• Experience: Previous experience in a newspaper setting is preferred. Comparable education and experience will be considered.
• Skills: Strong interpersonal, organizational, and communication skills; ability to establish working relationships at all levels; ability to meet deadlines in a fast-paced environment; ability to work with minimal supervision; customer first orientation; strong administrative skills; high-level problem-solving and analytical ability.
• Bonus: Proficiency in Microsoft Office Suite preferred; ability to work varied hours, including late nights/early mornings, weekends, and holidays.