Disputes Paralegal and Project Manager

Job Description

Disputes Paralegal | Whatnot

The Tone:
This is a full-time role at Whatnot, located in San Francisco, New York, Seattle, or Los Angeles (hybrid). Whatnot is a live shopping platform enabling buying, selling, and discovery across various categories, building live commerce at an unprecedented scale in the West. This role is crucial for protecting the platform, enabling business agility, and proactively managing legal risks associated with rapid growth by owning the day-to-day engine of disputes. You will be instrumental in managing a high and growing volume of legal matters while improving operational systems.

The TL;DR
• Role: Senior
• Type: Full-time
• Location: Hybrid, San Francisco, New York, Seattle, or Los Angeles
• Pay: $144000–$190000 yearly
• Team: Legal team, reporting directly to Litigation Counsel
• Mission: Own the day-to-day engine behind a high and growing volume of disputes to ensure legal risks are managed effectively.
• Tech Stack: Slack, Google Docs, Streamline, DocuSign, Claude CoWork, Glean, GC AI

What You’ll Actually Do
• Intake: Own intake end to end across every channel, logging, categorizing, and routing new matters to the right attorney with clear summaries and immediate deadlines.
• Triage: Triage and manage claim types accurately and consistently, making defensible first-line calls under time pressure for demand letters, pre-litigation disputes, arbitration threats, small claims, and subpoenas.
• Responses: Draft and send initial responses to users, working from templates and escalation protocols, and calibrating tone for sensitive or adversarial situations.
• Tracking: Maintain case tracking systems and disputes files to ensure nothing falls through the cracks, including consistent matter folders, proactive deadline reminders, and calendar invites.
• Improvement: Improve the system as you go, developing intake workflows, response playbooks, decision trees, and escalation paths, and auditing legacy trackers for active matters.

The Must-Haves
• Background: Bachelor’s degree; 7+ years of legal support, legal project management, or paralegal experience in litigation, disputes, or a high-volume legal environment.
• Experience: 7+ years of legal support, legal project management, or paralegal experience; strong preference for in-house litigation, legal project management, or regulatory experience at a marketplace, fintech, or consumer tech platform.
• Skills: Strong communication skills (oral and written), demonstrated AI tool fluency (e.g., Claude, Glean, GC AI) for building workflows, a builder mindset for fixing structural workflow gaps, prior experience with demand letter intake and response drafting, and excellent organizational skills for managing high-volume matters.
• Bonus: High-volume litigation or project management experience at a large law firm; genuine interest in Whatnot’s app and its two-sided marketplace community; experience with matter-management or case-tracking systems (e.g., LawVu, Ironclad, ServiceNow, Salesforce/CaseCloud, Smartsheet, Jira).