Director of Developer Experience and Infrastructure Platform

Job Description

Director of Developer Productivity | Bill.com

The Tone:
This is a full-time role at Bill.com, a company dedicated to empowering businesses by replacing outdated financial processes with innovative tools for smarter decisions and operational control. This position is pivotal in creating the future of financial automation by leading the engineering organization that defines how services are built, deployed, and operated across the company. The role involves setting the technical direction for developer tooling and service platforms, driving change management, and implementing an AI-native developer experience to accelerate software development.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote
• Pay: $206700–$304000 USD yearly
• Team: Leads the engineering organization foundational to how hundreds of services are built, deployed, and operated.
• Mission: Lead the engineering organization that sets the foundation for how hundreds of services are built, deployed, and operated across the company, defining technical direction for developer tooling and service platform.
• Tech Stack: Kubernetes (k8s), ArgoCD, GitLab CI/CD platforms, AWS, GitHub Copilot, Cursor, Claude

What You’ll Actually Do
• Own the strategy and roadmap for Bill.com’s AI-augmented developer platform, encompassing developer tooling (local development, AI coding assistants, CI/CD) and the service platform (infrastructure for building, maintaining, operating, and retiring services).
• Drive company-wide change management to standardize how engineering teams build and ship, including defining service templating, common libraries, and AI-driven guardrails for security and compliance.
• Lead, grow, and develop a team of engineers and engineering managers, partnering to restore stability and direction, while setting high standards for craft, accountability, and AI tool fluency.
• Optimize the engineering “inner loop” by owning the strategy, tooling, and runtime configurations for local developer environments to deliver fast feedback loops and robust containerized strategies.
• Define and track key metrics such as developer experience satisfaction, deployment frequency, system reliability, time-to-productivity for new engineers, and AI adoption, using data to prioritize and communicate progress.

The Must-Haves
• Background: Director-level experience in software engineering or infrastructure, with core domain knowledge in platform, DevX, or infrastructure teams.
• Experience: 12+ years in software engineering or infrastructure, with at least 5 years leading platform, DevX, or infrastructure teams at a Director level or equivalent scope. Proven track record of implementing, scaling, and measuring AI-assisted development tools across an engineering organization of 300+ engineers, and demonstrated ability to lead organizational change.
• Skills: Extensive technical depth and architectural leadership in modern DevOps practices operating in the cloud, including production-scale experience with Kubernetes, ArgoCD, and GitLab CI/CD platforms (AWS preferred). Deep technical and strategic mastery of modern coding assistant technologies (e.g., GitHub Copilot, Cursor, Claude), combined with a sophisticated understanding of safe deployment in regulated fintech environments. Strong executive communication skills and experience operating in complex, multi-team engineering environments.
• Bonus: Experience building internal custom AI tooling, fine-tuning models for coding tasks, or building custom RAG pipelines to feed internal codebase context to developer agents. Background in fintech, payments, or other regulated, high-availability environments where reliability and security are primary engineering concerns.