Digital Success Intern
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Job Description
About Okta:
Okta is a company that prioritizes customer success. Their “OktaLove our Customers” philosophy guides their actions, with the Customer First Team dedicated to helping customers maximize their Okta investment and accelerate their time to value. This customer-centric approach is a key differentiator for Okta, contributing to high renewal rates.
Job Description: Digital Success Intern
This internship with Okta’s Digital Success team focuses on improving the customer experience and driving adoption of Okta’s products. The intern will work on measurable projects with a small team, contributing directly to customer success and company growth.
Responsibilities:
• Maintain and optimize automated presentation decks: This includes conducting performance assessments and making recommendations for improvements like new feature integration and copy changes.
• Execute iterative improvements: Based on product usage data and customer feedback, the intern will implement small-scale improvements to existing programs.
• Develop strategic thinking: The intern will collaborate with Senior Digital Growth Managers, learning strategic skills and assisting in the execution of their strategies.
• Identify personalization opportunities: The intern will analyze the digital customer experience across various platforms (Customer Success Hub, automated decks, email programs) and identify opportunities for increased personalization.
• Present findings to stakeholders: At the end of the internship, the intern will present their learnings and accomplishments to leadership.
Qualifications:
• Pursuing a Bachelor’s degree or higher, graduating December 2025 or Spring 2026, with coursework in Business, Marketing, Data Science, Communications, or a related field.
• A “can-do” attitude, willingness to learn, and curiosity.
• Familiarity with or genuine interest in Okta and identity security.
• Experience developing digital strategies (preferably for B2B tech companies).
• Data-driven approach to building insights and recommendations.
• Ability to collaborate across multiple cross-functional teams (marketing, product, customer success, operations).
• Bonus points for experience with email marketing (Gainsight), in-app marketing (Pendo), value reporting (Matik), personalized video (SundaySky), and analytics tools (Tableau, Databricks, Google Analytics).
The internship is a 12-week summer program (U.S.) or 16-week co-op (Canada), offering real-world experience and mentorship. Interns will participate in company events and build a strong professional network. The position is hybrid, allowing for both in-office and remote work. Location options include Chicago, IL or Seattle/Bellevue, WA.
