Digital Product Design Intern

Job Description

About the Company

Lensa is a career site that facilitates job searching in the US. It acts as a platform to promote job openings on behalf of its direct clients, recruitment ad agencies, and marketing partners, rather than being a staffing firm or a direct employer for these roles. For this specific posting, Lensa partners with DirectEmployers to promote a job for Ascension.

Ascension is one of the leading non-profit and Catholic health systems in the U.S. It is dedicated to providing compassionate, personalized care, particularly to those most in need. The national health system operates extensively across 20 states and the District of Columbia, with:
• More than 2,600 sites of care.
• 150 hospitals.
• Over 50 senior living facilities.
• A team of over 134,000 associates.

Ascension’s Mission, Vision, and Values are central to its operations, empowering associates to contribute positively to their communities. It emphasizes a commitment to transforming healthcare and enhancing the lives of both those served and those serving. Ascension is an Equal Employment Opportunity Employer, providing EEO to all associates and applicants regardless of race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, veteran status, marital status, and other legally protected characteristics. It is also a military-friendly organization, supporting military families, spouses, veterans, and reservists.

Job Description

This posting is for a Digital Product Design Intern within Ascension’s Studio Experience Research Design Department.

Internship Summary:
The Ascension Digital Product Design Internship Program offers a paid, on-the-job learning opportunity aimed at providing “real world” product design work experience. The program is designed to support both healthcare workers and patients by enhancing human-centered experiences through design, data, and technology.

Objective:
The primary objective is to cultivate a learning environment where interns can develop essential skills and competencies to become successful product design professionals, with the potential to become future Ascension associates.

Key Details:
• Department: Studio Experience Research Design
• Schedule: Part-time, 10-15 hours per week
• Location: Remote
• Duration: Fall to Spring 2025-2026

Responsibilities (Essential Functions):
The intern will be actively involved in various aspects of the digital product design process, including:
• Working with cross-functional teams in an Agile development model.
• Participating in team meetings and ceremonies.
• Assisting in the ideation and design of diverse experiences, including software applications and service design.
• Engaging in feedback discussions with users and internal stakeholders to refine concepts.
• Presenting designs for critique and feedback to stakeholders and fellow xRD members.
• Seeking feedback from other team members (Design, Product, Development).
• Collaborating with the research and design team to conduct user research using methodologies like surveys, interviews, and usability testing.
• Analyzing and synthesizing research findings to identify insights and opportunities for improving digital experiences.
• Assisting in developing wireframes, prototypes, and user interface designs based on user-centered design principles.
• Contributing to user testing sessions and iterating designs based on feedback.
• Working closely with cross-functional teams (marketers, developers, content creators) to ensure design solutions meet user needs and business objectives.
• Contributing to ongoing projects focused on optimizing website usability, multi-language support, ADA accessibility, and overall user satisfaction.

What Ascension Technologies Will Provide:
• Valuable experience in a collaborative and innovative healthcare digital and product development environment.
• Opportunity to contribute to impactful projects that shape the future of patient engagement.
• Flexible work schedule and potential for remote work.
• Paid intern position.
• Intern orientation and on-boarding.
• Job coaching/career counseling/mentoring.
• Opportunity for skill development.
• Opportunity for networking.

Intern Will Be Responsible For:
• Great work ethic.
• Outstanding attendance record.
• Participation in Training – Learning.
• Room/board (not provided by Ascension).

Benefits (General for Ascension Associates – Eligibility Varies by Position):
• Paid time off (PTO).
• Various health insurance options & wellness plans.
• Retirement benefits, including employer match plans.
• Long-term & short-term disability.
• Employee assistance programs (EAP).
• Parental leave & adoption assistance.
• Tuition reimbursement.
• Ways to give back to your community.
• Compensation varies based on factors such as experience, skills, education, performance, and salary range at the time of the offer.

Requirements:

Education:
• High school diploma equivalency OR
• Enrolled in an accredited program specific to the discipline.

Additional Preferences:
• Recently graduated or current degree-seeking major working toward a certification, bachelor’s or master’s degree in HCI, interaction design, service design, or related fields with coursework in user experience design.
• Applicants from non-collegiate design programs or with previous real-world experience will also be considered.
• Knowledge of design methodologies such as design systems, user interface design, heuristic evaluation, information architecture mapping, flow diagramming, sketching and ideating, wireframing, prototyping, and creating detailed design specifications for hand-off to developers.
• Proficient in Google Suite tools or equivalent.
• Proven organizational skills.
• Excellent written and communication skills.
• Passion for user-centered design and improving digital experiences.
• Familiarity with design tools such as Figma, Sketch, or Adobe Creative Suite is advantageous.
• Strong communication skills with the ability to articulate ideas and insights effectively.
• Detail-oriented with a proactive approach to problem-solving and learning.