Data Maintenance Clerk

Job Description

Data Entry Clerk | Northwest Administrators, Inc

The Tone:
This is an entry-level position at Northwest Administrators, Inc., ideal for individuals seeking a career boost in customer service and data management. Northwest Administrators, Inc. is an industry leader in third-party administration, responsible for overseeing one of the country’s largest multi-employer pension plans and numerous extensive health and welfare plans. The Data Entry Clerk role is critical within the Pension Service Department, focusing on the precise maintenance of participant information and effective communication, contributing directly to exceptional customer service. This position provides fully paid training and significant opportunities for development, making it an excellent opportunity for those eager to simplify complex information for others and grow professionally.

The TL;DR
• Role: Early Career
• Pay: $19–$26 hourly
• Team: Pension Service Department
• Mission: To ensure accurate and timely maintenance of participant data and claims information for pension services.
• Tech Stack: Excel, Word

What You’ll Actually Do
• Correspond with Participants: Draft and dispatch letters to request essential supplementary details regarding active reports and pension claims, ensuring all necessary documentation is acquired for processing.
• Conduct External Research: Utilize internet resources to gather and verify information pertinent to ongoing cases, supplementing internal records as needed to complete pending items.
• Establish Participant Records: Initiate and organize new participant files, subsequently sending out official acknowledgement letters to confirm receipt of information or initiation of services.
• Maintain Database Integrity: Update and refine existing data entries within the company’s central database, leveraging information identified through internal record checks and external research to ensure accuracy.

The Must-Haves
• Background: This is an entry-level opportunity for individuals with a customer service orientation, particularly those who are passionate about delivering high-quality service. Candidates should possess a foundational ability to understand and simplify complex information, or demonstrate a strong willingness to develop this skill through training.
• Experience: Requires proficiency with general technology and an intermediate level of skill in both Microsoft Excel and Word. No specific years of prior experience are detailed, emphasizing a foundational capability.
• Skills: Demonstrated organizational skills to manage and prioritize workloads effectively, coupled with strong analytical abilities. Excellent communication skills are essential, both verbal and written, alongside strong interpersonal capabilities. Candidates must exhibit meticulous attention to detail and robust problem-solving skills.
• Bonus: A proactive willingness to learn how to articulate complex concepts in an easily understandable manner for others.