Customer Success Intern

Job Description

Customer Success Intern | Apprenticely

The Tone:
This is a Customer Success Internship at Acres, located in Fayetteville, AR. Acres provides a sophisticated map-based land intelligence platform, empowering clients to make informed decisions about America’s largest asset. This role is crucial for helping customers effectively use Acres’ comprehensive land data and analytics capabilities, serving as their primary advocate. You will ensure clients maximize the value derived from the platform, combining technical understanding with relationship management to drive satisfaction, engagement, and growth. The position operates in a mission-driven environment, directly contributing to transforming how people interact with and understand critical land data.

The TL;DR
• Role: Internship
• Type: Full-time
• Location: In-person, Fayetteville, AR
• Pay: $15 hourly
• Team: Reports to the Customer Success Senior Manager
• Mission: Ensure customers maximize the value of Acres’ land data and analytics capabilities.
• Tech Stack: CRM

What You’ll Actually Do
• Onboarding and Training: Lead the onboarding process for new enterprise customers, which includes conducting welcome calls and providing comprehensive training to ensure a smooth transition and rapid adoption of the product.
• Build and Maintain Customer Relationships: Serve as the primary point of contact for enterprise customers, ensuring their diverse needs are met promptly and effectively by providing tailored training, relevant resources, and expert guidance.
• Manage Customer Engagement and Support: Efficiently address and resolve enterprise customer issues and concerns through established support channels, while actively maintaining and updating CRM data to accurately measure and manage customer engagement and activity.
• Performance Analysis: Prepare and present comprehensive business reviews to enterprise customers, meticulously highlighting their usage patterns, key achievements, and identifying opportunities for further success and expanded value.
• Advocacy and Feedback: Champion the needs of enterprise customers internally by proactively gathering and documenting product feedback to inform the product roadmap, ensuring their concerns are considered in strategic company decisions.

The Must-Haves
• Background: Entry-Level. Thrives in a mission-driven environment with the ability to understand customer needs, provide solutions, and maintain data integrity within technology and land intelligence.
• Experience: Demonstrated technical aptitude combined with strong relationship management skills, necessary to drive customer satisfaction, engagement, and growth.
• Skills: Customer onboarding, relationship management, issue resolution, performance analysis, customer advocacy, cross-functional collaboration, and CRM data management.