Customer Success Intern

Job Description

Here is the detailed enriched job description for the C.H. Robinson internship:

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Dynamic Customer Success Internship – Robinson Managed Solutions (RMS)

C.H. Robinson is excited to offer a dynamic paid internship opportunity within its Robinson Managed Solutions (RMS) in the Customer Success Organization. This internship is meticulously designed to provide you with invaluable hands-on experience in the fast-paced, complex world of global supply chain management.

About the Role & Your Impact:

As an intern, you will be deeply embedded within a cross-functional team, working alongside seasoned supply chain professionals. You’ll play a crucial role in managing thousands of global shipments for our diverse portfolio of Fortune 500 companies, leveraging our proprietary Transportation Management System (TMS). This team is at the forefront of driving customer growth, retention, and continuous improvement initiatives.

Throughout the program, you will gain significant exposure to critical areas of Customer Success, including:

• Relationship management with key clients.
• Understanding P&L ownership within a business context.
• Involvement in contract renewals and upselling strategies.
• Exploration of cutting-edge technology solutions, with a particular focus on AI.
• Insight into capacity services across both North America Surface Transportation (NAST) and Global Forwarding (GF).

You will also have the opportunity to utilize Advanced Analytics to uncover significant savings opportunities, optimize performance, and enhance customer outcomes. As you progress, you’ll build valuable vertical expertise, deepening your understanding of industry-specific challenges and strategic solutions.

The Global Customer Success Organization is passionately committed to delivering a best-in-class customer experience. This is achieved by cultivating trust, aligning goals with our clients, and translating the vital Voice of the Customer (VOC) into actionable business strategies. As an intern, you will make a tangible impact, helping some of the world’s most prominent companies efficiently move their products across the globe in a rapidly evolving industry.

Work Environment:

We champion the power of in-person collaboration to ignite innovation and drive exceptional results. You will work on-site with your peers four days a week, with the added flexibility of working remotely on Fridays. This model ensures a perfect balance between impactful teamwork and individual autonomy.

Key Responsibilities:

• Collaborate closely with account teams and broader functions to solve complex customer problems effectively.
• Leverage business intelligence tools to analyze data, identify continuous improvement areas, and uncover savings opportunities for customers.
• Apply industry and market trends to inform customer strategy and enhance business reviews.
• Manage projects, monitor deliverables, and ensure timely execution to meet customer expectations.
• Present insights and recommendations clearly and persuasively to all relevant stakeholders.

Required Qualifications:

• Strong verbal and written communication skills, capable of articulating complex information clearly.
• Strong presentation skills, including the ability to convey complex ideas to diverse audiences.
• Proven ability to thrive in a fast-paced, team-oriented environment.
• A self-motivated and results-driven individual.
• Excellent relationship building skills and a collaborative mindset.
• High attention to detail and the ability to effectively multi-task.
• Knowledgeable on reporting tools such as Power BI or equivalent.

Preferred Qualifications:

• An undergraduate rising Senior pursuing a degree in Supply Chain Management or a related field.
• Strong commitment to diversity and inclusion.
• Demonstrated leadership and active involvement in campus or community organizations.
• A genuine curiosity about global supply chains and emerging technologies.

Application Process:

We will review applications for this role on an ongoing basis and strongly encourage all interested candidates to apply at their earliest convenience.

Compensation Range:

This is a paid internship with a compensation range of $15 – $30 per hour. Your individual base pay within this range is determined by various factors, including work location (which accounts for geographic cost of labor), job-related skills, experience, and relevant education or training. Please note that this listed compensation reflects the base pay only and does not include additional variable compensation.

Diversity & Inclusion at C.H. Robinson:

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity Employer:

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to fostering a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value the unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected. EOE\Disabled\Veteran

Benefits – Your Health, Wealth and Self:

Your total wellbeing is the foundation of our business, and our comprehensive benefits package supports your financial, family, and personal goals. We provide top-tier benefits that matter most to you, including:

Health & Wellness:

• Three Medical Plans, which include:
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) (including employer contribution)
• Dental and Vision coverage
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability

Time Off & Work-Life Balance:

• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees (no accruals and no caps)
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community

Financial & Retirement:

• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan

Professional Development:

• Plus a broad range of career development, networking, and team-building opportunities.

Learn more about our benefit offerings on our BENEFITS & WELLBEING page.

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