Customer Service Representative – Healthcare Solutions

Job Description

Customer Service Representative – Healthcare Solutions | Jeraci Health

The Tone:
This is a full-time role at Jeraci Health, located in Lawrenceville, GA. Jeraci Health specializes in connecting individuals with effective healthcare solutions, aiming to simplify the often-complex world of health insurance and medical choices. This Customer Service Representative role is pivotal in directly supporting our customers, acting as a primary point of contact to clarify inquiries, explain policy details, and guide them toward the best options for their needs. By providing dedicated support and clear communication, you will empower customers to make informed decisions about their healthcare, ultimately contributing to their well-being and a smoother overall experience with our services.

The TL;DR
• Role: Full Time
• Type: Full Time
• Location: Lawrenceville, GA (In-person)
• Mission: This person will own the task of assisting customers by responding to inquiries and making their healthcare experience smoother.

What You’ll Actually Do
• Inquiry Resolution: Address customer questions regarding various health insurance plans and their specifics.
• Healthcare Navigation: Guide customers through their available healthcare options and help them navigate complex choices.
• Policy Explanation: Explain the details and specific terms of private insurance policies to customers.
• Industry Updates: Inform customers about current updates and changes occurring within the broader healthcare space.

The Must-Haves
• Background: Early Career professional with an interest in healthcare solutions and dedicated customer support.
• Experience: No previous experience is required, as comprehensive training is provided from the ground up.
• Skills: Reliable communication, a strong willingness to learn, and dependable reliability.