Customer Service Representative

Job Description

Customer Service Representative 1 | Recology

The Tone:
This is a full-time role at Recology, located in Santa Rosa, CA. Recology is an employee-owned resource recovery company dedicated to protecting the environment and sustaining communities by reducing waste and finding the highest and best use for resources. This role is crucial for providing efficient and courteous customer service, addressing routine inquiries, and ensuring customer satisfaction with company services.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, Santa Rosa, CA

• Mission: To provide efficient and courteous customer service for routine and straightforward issues via telephone and in-person contact.
• Tech Stack: Microsoft Office suite of applications, computer systems

What You’ll Actually Do
• Customer Interaction: Answer incoming telephone calls and greet customers at the service counter to assist with their needs.
• Information Provision: Promptly and accurately provide information regarding collections, rates, billing, and current account status.
• Issue Resolution: Address customer questions and resolve complaints through telephone service, computer data entry, billing adjustments, and reconciling payments.
• Record Management: Maintain appropriate records, prepare requested reports, and perform related word processing, data entry, and clerical tasks.
• Account Handling: Manage special customer accounts including those related to escrow, bankruptcies, and delinquent accounts, monitoring them to resolution.

The Must-Haves
• Background: An early career professional with a high school diploma or GED, capable of providing efficient and courteous customer service.
• Experience: At least six months of related customer service experience and/or training, including proficiency with computer programs.
• Skills: Demonstrated ability to use computers and technology; strong verbal and written communication; ability to build customer relationships and ensure commitments are met; effective problem-solving skills to define issues and focus on workable solutions.
• Bonus: Bachelor’s degree preferred.