Customer Service Representative
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Job Description
About U.S. Bank:
U.S. Bank aims to help customers and businesses make better financial decisions and empower the communities they support. They foster a culture where individuals can explore diverse opportunities, develop new skills, and excel throughout their careers.
Job Description:
Intern Job Title: Customer Service Representative
Branch Job Description:
As a Customer Service Representative Intern, you will:
• Welcome and greet all customers entering the branch.
• Assist customers with their digital banking needs.
• Direct customers to the appropriate area for assistance.
Anticipated Learning Outcomes:
• Gain experience in building customer and partner relationships.
• Acquire hands-on experience in addressing business needs.
• Support the communities where U.S. Bank operates.
• Interact with senior executives.
• Be paired with a formal mentor.
• Attend professional development events.
• Develop business acumen.
Required Skills:
• Strong telephone and interpersonal skills.
• Good problem-solving and negotiation skills.
• Ability to handle difficult customer calls.
• Effective selling and referral skills.
• Ability to identify and resolve/escalate problems.
• Good time management skills to maximize client assistance while maintaining high customer service.
