Customer Service Representative
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Job Description
About Company
Papa John’s positions itself as more than just a pizza company; it’s a “pizza family” where people are always the top priority and their “secret ingredient is YOU!” The company strongly emphasizes diversity as a core strength and competitive advantage, stating “What’s Unique About You Is What Makes Us Better!” They encourage individuals to “Bring your flavor to the Papa John’s team today!”
Papa John’s is committed to making hungry customers happy and fostering a fun work environment where team members can make new friends and earn extra cash. They express a dedication to their employees, acknowledging that team members work hard for their families and, in return, Papa John’s works hard to take care of its own, delivering “possibilities” to them.
The company is a Federal Contract employer and participates in E-Verify to confirm employment eligibility. It is also an Affirmative Action and Equal Opportunity Employer, committed to fair practices. Papa John’s describes the work as “complex and challenging” yet fulfilling, indicating a dynamic and forward-moving company culture.
Job Description: Customer Service Representative / Restaurant Team Member
This role at Papa John’s is for a Customer Service Representative, which encompasses a broader restaurant team member position.
Primary Responsibilities:
• Being the face for our customers, ensuring they receive a hot, made-to-order meal. This involves direct customer interaction and service.
• Working on the makeline, which means actively preparing food that a family will gather to enjoy. This involves food preparation tasks.
Key Qualifications and “Critical Ingredients”:
• A great attitude and a desire to be a part of a team.
• Demonstrated basic math skills.
• Solid problem-solving skills.
• A passion for quality.
• A mind for business.
• The capability to treat others with dignity and respect.
Minimum Requirements:
• Age: Must be at least 16 years old (Note: 18 if aspiring to be a delivery driver).
• Availability: Must have the ability and desire to work nights and weekends, as these are the busiest times.
• Physical Demands: Must be able to lift or move up to 25 pounds and stand for prolonged periods.
Benefits and Perks Offered:
• Weekly Paychecks.
• Flexible Hours, making it suitable for a part-time or second job.
• 50% off Discounts on Papa John’s products.
• Direct Deposit and Debit (Pay) Cards for convenient payment.
• On-going Training Programs to support skill development.
• Benefits (which vary based on hours worked and position), including:
• Medical
• Dental
• Paid Vacation
• 401(k)
Career Growth and Development:
• Papa John’s highlights this role as a great part-time or second job and a significant opportunity to start a career.
• Many Restaurant Customer Service Representatives have successfully advanced into roles such as driving, running shifts, or even becoming the General Manager of a restaurant.
• The company promises to help employees improve on existing skills and teach new ones, fostering continuous learning and career progression within the “pizza family.”
