Customer Service Representative
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Job Description
About Company
Papa John’s emphasizes that diversity is their strength and competitive advantage, encouraging individuals to bring their unique qualities to the team. They highlight a focus on making customers happy and fostering a fun environment where employees can make new friends and earn extra cash.
People are always their top priority, viewing employees as their “secret ingredient” and referring to themselves as a “pizza family.” They are committed to taking care of their employees who deliver quality and service to customers, promising to “deliver possibilities” in return.
Papa John’s offers a variety of benefits for its employees, including:
• Medical, Dental, Paid Vacation, and 401(k) (Note: benefits vary based on hours worked and position).
• Weekly Paychecks.
• Flexible Hours.
• 50% off Discounts on their products.
• Direct Deposit and Debit (Pay) Cards.
• On-going Training Programs.
They are a company that is “always moving forward” and aims to provide a “fulfilling career.” Papa John’s is a Federal Contract employer who participates in E-Verify and is an Affirmative Action and Equal Opportunity Employer.
Job Description
The role described is for a Customer Service Representative, but the responsibilities can also extend to food preparation on the makeline.
Key Responsibilities and Activities:
• Being the face for customers, ensuring they receive a hot, made-to-order meal.
• Potentially working on the makeline, preparing food for families.
• Customer interaction and ensuring satisfaction.
Skills and Qualities Required (Critical Ingredients):
• A great attitude.
• A desire to be part of a team.
• Demonstrated basic math skills.
• Solid problem-solving skills.
• A passion for quality.
• A mind for business.
• The capability to treat others with dignity and respect.
Work Environment and Physical Requirements:
• The job involves complex and challenging work, but is also described as “pizza!”
• Requires the ability and desire to work nights and weekends, as these are very busy times.
• Ability to lift or move up to 25 pounds.
• Ability to stand for prolonged periods.
Opportunities for Growth and Career Path:
• It’s a great opportunity for a part-time or second job.
• It’s also a great opportunity to start a career.
• Many Restaurant Customer Service Representatives have advanced into roles such as delivery driver, shift runner, or even General Manager of a restaurant.
• Employees will improve existing skills and learn new ones through training.
Minimum Requirements:
• Must be at least 16 years old (Note: 18 if you want to be a delivery driver).
