Customer Service College Intern

Job Description

Job Title: Customer Service College Intern

Company Overview:
The Metropolitan District (MDC) is a non-profit municipal corporation, chartered by the Connecticut General Assembly in 1929. Its primary mission is to provide potable water and sewerage services on a regional basis. Today, the MDC offers quality water supply, water pollution control, mapping, and household hazardous waste collection to eight member municipalities (Bloomfield, East Hartford, Hartford, Newington, Rocky Hill, West Hartford, Wethersfield, and Windsor) and portions of other towns in the region.

Job Summary:
The Customer Service Department is seeking a full-time (40 hours/week) college intern for the MDC’s structured summer internship program. This internship offers a valuable opportunity to gain practical experience within a vital public service organization, specifically working within the customer service billing structure.

Reporting Structure & Location:
The Intern will report directly to the Customer Service Department and will be based at the MDC facility on Murphy Road in Hartford.

Program Dates:
The internship program is scheduled to commence on June 1, 2026, and conclude on July 31, 2026.

Diversity & Inclusion:
The MDC is committed to enhancing the diversity of its workforce. People of color, women, veterans, and persons with disabilities are strongly encouraged to apply. The MDC is an Equal Opportunity Employer/Affirmative Action (EOE/AA/M/F/D/V) employer.

Key Responsibilities (Duties):
The intern will be responsible for a range of tasks within the Customer Service billing structure, including:

• Making outbound contact with customers regarding their bills and water meters.
• Scheduling appointments for meter installations with customers.
• Thoroughly documenting and recording all customer contact information in their respective accounts.
• Researching and updating corrections for returned customer mailings to ensure accurate records.

Qualifications:

Education:

• Currently enrolled college student pursuing a BA, BS, or Associate’s program.
• Major in either Business or Communications is required.

Experience:

• Prior customer service experience is preferred.

Skills:

• Technical Proficiency: Must possess a high level of proficiency in Microsoft Office Suite.
• Communication Skills: Demonstrated strong verbal & written communication skills are essential for effectively interacting with customers via telephone and email about their account history.
• Organizational Skills: Must have good organizational skills and the ability to pay close attention to detail.
• Record Keeping: Proven ability to maintain good and accurate records.

Job Posted by: ApplicantPro