Customer Service Associate

Job Description

Customer Service Associate

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Your Impact at Lowe’s

As a Customer Service Associate, you will leverage your top-notch customer service skills and genuine care for people to ensure customers feel comfortable and supported while shopping at Lowe’s. This role is ideal for individuals who enjoy engaging with customers and helping them successfully navigate their home improvement challenges.

How We Support You (Benefits)

Whether you’re seeking a part-time position or a career path with growth potential, Lowe’s is committed to supporting your professional and personal goals. As a Lowe’s associate, you’ll gain access to numerous benefits beyond competitive pay and flexible schedules, including:

• Health Insurance: Multiple top-tier health insurance options to prioritize your well-being.
• Tuition Assistance: Explore educational opportunities through Lowe’s tuition assistance program.
• Financial Future: Take charge of your financial future with a company-matching 401(k) and an optional Employee Stock Purchase Program.
• Associate Discount: Gain extra savings with a 10% Associate Discount.
• Trade Skills: Learn new trade skills with our Track to the Trades program.

For detailed information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Your Day at Lowe’s

As a Customer Service Associate, your primary role is to welcome customers, assist them in finding the right products and services for their home improvement needs, and ensure all their requirements are met. You will interact with customers throughout the day, helping them select products and occasionally loading merchandise.

While a significant portion of your time will be spent listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary depending on your assigned department. Customer Service Associates are placed in one of the following departments based on hiring needs and skillsets:

• Appliances
• Cabinets
• Flooring
• Live Nursery
• Inside Garden
• Hardware
• Tools
• Millwork
• Building Materials
• Plumbing
• Electrical
• Paint
• Home Décor
• Tool Rental
• Pro Services

Key Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by identifying empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately to ensure customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to enhance overall customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout processes.
• Complete other duties as assigned.

Minimum Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smartphones and tablets.
• Proficiency in reading, writing, and performing basic arithmetic (addition and subtraction).
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Preferred Qualifications

• 6 months of Retail and/or customer service experience.
• Bi-lingual skills.
• Certification in a trade related to a department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).

Lowe’s commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team.

Travel Requirements

This role does not require regular travel; however, occasional travel to meetings, training, or to support neighboring stores may be necessary.

Working Conditions

Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.

Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

Equal Opportunity Employer

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.