Customer Experience Intern
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Job Description
About Company: ENGIE
ENGIE North America is a leading company committed to the Zero-Carbon Transition, striving to develop energy that is renewable, efficient, and accessible to everyone. They operate in the retail energy and broader energy sector. ENGIE prides itself on being an equal opportunity workplace, fostering an inclusive environment free of discrimination and harassment. Employee safety is their number one priority, empowering all employees with the duty and authority to STOP WORK if unsafe acts are observed. The specific business unit for this role is GEMS, within the GEMS – BP US SUPPLY division, under the legal entity ENGIE North America Inc.
Job Description: Customer Experience Intern
This is an opportunity for a Customer Experience Intern to join ENGIE’s Strategic Account Services team for Key Accounts. The internship focuses on customer engagement, operational support, and performance tracking within the dynamic retail energy or broader energy sector.
Key Responsibilities and What You Can Expect to Do:
• Operational and Administrative Support: Assist the Strategic Account Services team in day-to-day operations and administrative tasks to help maintain strong customer relationships.
• Key Account Communications: Support communication efforts for key accounts by drafting messages, updating customer records, and aiding in outreach initiatives.
• Onboarding Processes: Shadow the onboarding procedures for new key accounts, collaborating closely with the Sales team to understand the end-to-end process.
• Service Request Management: Contribute to the documentation and organization of customer service requests using the Freshdesk ticketing system.
• Performance Tracking: Help in the preparation of Key Performance Indicator (KPI) dashboards and performance summaries to assess and monitor customer satisfaction.
• Team Collaboration: Actively participate in team meetings and discussions, responsible for capturing notes and identifying follow-up actions.
What You’ll Bring (Qualifications and Skills Acquired):
• Educational Requirement: Must be at least a college sophomore pursuing a Bachelor’s degree in Business, Communications, Energy Management, or a related field.
• Mindset: A motivated and detail-oriented student eager to gain practical, hands-on experience.
• Experience Gained: This internship offers the opportunity to gain valuable hands-on experience in customer service, business operations, and the energy industry.
• Skill Development: Interns will develop strong organizational skills and attention to detail through real-world tasks.
• Industry Exposure: Gain exposure to industry tools and platforms, with dedicated support for learning and growth.
• Communication Skills: Strengthen communication and interpersonal skills through active cross-functional collaboration.
Additional Details:
• Work Arrangement: This role is eligible for a hybrid work policy, requiring a minimum of three (3) days working in office if based in Houston, TX.
• Compliance: Candidates must be willing and able to comply with all ENGIE ethics and safety policies.
• Professional Experience Level: This position is for a Junior level, typically for individuals with less than 3 years of professional experience.
Compensation:
The hourly range for this position is $21.00 – $34.00 USD hourly. The actual offered salary may vary based on factors such as geography, experience, industry knowledge, education, internal pay alignment, and other bona fide factors. ENGIE complies with all federal, state, and local minimum wage laws. Specific information regarding benefits or salary can be discussed with the Talent Acquisition Partner.
