Consumer Customer Experience Intern

Job Description

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About the Job: Verizon Internship – Consumer Customer Experience Organization

This role is with Verizon, in partnership with WayUp, to hire top talent.

When you join Verizon:
You’re seeking more from a career – a place to share ideas freely, learn, grow, and thrive. At Verizon, we power and empower how people live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact. Our V Team is a community that anticipates, leads, and believes in the power of listening. We come together to lift communities and build trust. Join the #VTeamLife!

Target Audience:
This posting is specifically for students attending New Jersey Institute of Technology, New York University, & Rutgers University. Candidates from other institutions should search and apply to other roles at www.verizon.com/campus.

Verizon Campus Program:
Becoming part of Verizon’s award-winning Campus program is a great step toward shaping your future. Recognized with awards such as WayUp’s Top 100 Internship Programs and RippleMatch’s Campus Forward Award, our program immerses you in meaningful experiences and projects that deliver tangible business impact. You’ll network with V Teamers globally, find mentors, and establish lasting relationships.

Internship Experience:
You’ll be front and center, hands-on, and contributing your creative energy and skills to high-impact projects from the moment you arrive. This is a 10-week experience within the Consumer Customer Experience Organization, designed to help you grow professionally and personally. You’ll work side-by-side with marketing and product leaders, championing, developing, managing, and driving key relationships critical to business success and customer impact. You’ll learn from industry experts in an environment dedicated to industry superiority.

As an intern with the Consumer Customer Experience team, you may have the opportunity to work on the following skills and areas:

• Support the Experience Management team in driving key strategic initiatives focused on improving the end-to-end customer journey.
• Conduct competitive analysis and work with Voice of Employee & Voice of Customer Teams to gather insights.
• Assist the Customer Experience (CX) team in documenting customer journeys.
• Research and identify pain points, process gaps, and organizational inefficiencies, offering recommendations for potential improvements.
• Conduct data analysis to support CX strategy and guide decision-making, connecting initiatives to measurable outcomes like churn reduction or cost efficiencies.
• Contribute to the development of meaningful reports and scorecards used to track the effectiveness and efficiency of CX processes.
• Support the CX Account Management team by caring for our internal and external customers.
• Data Extraction & Analysis: Utilize SQL to query databases within GCP (BigQuery) to extract journey performance metrics and customer behavior data.
• Business Case Development: Assist in conducting benefits and cost-benefit analysis (ROI) for new JaaS capabilities using real-world data pulled from cloud environments.
• Performance Tracking: Build and maintain automated dashboards or reports that track the health and success of visual journeys across Digital and Assisted channels.
• Strategic Storytelling: Help synthesize complex data sets into executive-level visualizations and narratives for senior leadership forums.
• Support the Command Center team by building next-gen automated diagnostics and visualization tools to track the lifecycle of a promotion from launch to sunset.
• Dashboard & Table Construction: Design and build robust data tables and interactive dashboards to track promo performance, budget utilization, and anomaly detection.
• Agentic AI Development: Experiment with and implement Agentic AI workflows to automate “rapid-response diagnostics.” You will help build agents that can autonomously investigate data anomalies and propose root causes.
• Data Pipeline Support: Assist in querying and structuring data within Google Cloud Platform (GCP) to ensure accurate and real-time reporting.
• Environment Management: Maintain reproducible data science environments to ensure models and scripts run seamlessly.

Intern Marquee Event:
You’ll join us for the Intern Marquee event, a unique experience designed exclusively for all US interns. It’s your chance to sharpen professional development skills, build connections through structured networking, and be inspired by top executive speakers.

General Requirements:
You must be currently enrolled in a degree program and be in good academic standing to be considered.

Work Arrangement & Location:
This is a hybrid internship, with a defined work location that includes work from home and assigned office days set by your manager. This hybrid internship may be based out of Basking Ridge, NJ. If relocation is required, relocation assistance may be available. If relocation is required, you must be able to provide your own housing and reliable transportation to the office location.

What we’re looking for…
You’re a motivated self-starter, never satisfied with the status quo, always striving to beat a personal best. You thrive in a fast-paced environment where new challenges emerge daily. You are flexible, dependable, and work well in varying environments. Learning quickly is personally rewarding and inspires you to take smart risks. You want to make an impact in your community and your company.

You’ll need to have:

• Ability to participate in our hybrid 10-week internship from June 2026 to August 2026, working a full-time schedule.
• Current enrollment at New Jersey Institute of Technology, New York University, & Rutgers University in a Bachelor’s degree program majoring in Experience Design, Digital Technology, Business Analytics, Data Science, Computer Science, Marketing, Product Development, Economics, or a related major.
• Expected graduation date between December 2027 and June 2028.
• Authorization to work in the U.S. without restrictions or need for future sponsorship.
• Willingness to work in Basking Ridge, NJ.
• Willing and able to travel.
• Willing and able to relocate.

Even better if you have one or more of the following:

• Analytical Thinking: Ability to interpret raw data and translate it into actionable business insights or “so-what” statements. Problem-solving skills with attention to detail.
• Technical Proficiency: Foundational knowledge of SQL (joining tables, filtering, and aggregating data) and experience or interest in cloud environments like Google Cloud Platform (GCP). Experience with Python, HTML, R, and AI (Google Gemini, Notebook LM, LangChain, AutoGPT etc).
• Tool Proficiency: Proficiency in Microsoft Excel (pivots, VLOOKUPs/XLOOKUPs) and PowerPoint; familiarity with BI tools (Tableau, Looker, or PowerBI) is a plus. Proficiency in Microsoft Office and/or Google Workspace tools.
• Financial Literacy: Basic understanding of cost analysis, ROI, or business case modeling.
• Communication: Strong ability to explain data findings to both technical and non-technical stakeholders. Written and verbal communication skills for documenting processes and presenting findings.

Compensation:
The base pay rate for this position is $23.00/hour.

Where you’ll be working:
In this hybrid role, you’ll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours:
40

Equal Employment Opportunity:
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics. In addition to building your skills and experiences, you will be eligible to participate in our robust 401(k) Savings Plan which provides a dollar-for-dollar company match on the first 6% of your contributions as a percentage of your eligible pay. You will also be eligible for holiday pay, as applicable.