Community Manager Intern

Job Description

Community Manager | The SolutionPeople Network (TSPN)

The Tone:
This is a remote internship at The SolutionPeople Network (TSPN). TSPN is a global community of over one million members focused on inspiring creative thinking and innovative solutions. The network brings together individuals and organizations who want to shape brighter futures and better worlds through collaboration and idea-sharing. This role is crucial for fostering an inclusive, supportive, and innovative member experience within this vibrant community.

The TL;DR
• Role: Internship
• Location: Remote

• Mission: This person will coordinate and moderate online community spaces to drive member engagement, gather feedback, and support continuous improvement for a global network.
• Tech Stack: social media platforms, online forums, Slack, Discord

What You’ll Actually Do
• Coordinate and moderate online community spaces, including discussion forums, social channels, and member groups.
• Engage directly with members, respond to their questions, and highlight relevant content to encourage interaction.
• Encourage active participation in community events and programs designed to spark new ideas and solutions.
• Assist in planning and promoting virtual events, gathering community feedback, and tracking engagement metrics.
• Collaborate with internal teams on content ideas, community campaigns, and initiatives that enhance the member experience.

The Must-Haves
• Background: Currently pursuing or recently completed studies in communications, marketing, social sciences, or a related field is beneficial.
• Experience: No specific years required; previous experience in community management, student organizations, social media, or customer support is a plus.
• Skills:
• Strong written and verbal communication skills to engage diverse audiences clearly and respectfully.
• Comfort using social media platforms, online forums, and basic digital collaboration tools (e.g., Slack, Discord).
• Organizational skills with the ability to manage multiple tasks, prioritize, and meet deadlines in a remote setting.
• Ability to work independently, take initiative, and collaborate effectively with a distributed team.
• Bonus:
• Interest in community building, online engagement, and fostering inclusive, welcoming environments.
• Curiosity about creativity, innovation, and problem-solving, with a willingness to learn and propose new ideas.