Communications Intern

Job Description

About Delta Air Lines

Delta Air Lines is a major global airline headquartered in Atlanta, Georgia. Known for its commitment to customer service and innovation, Delta offers a wide range of flight destinations and services.

Delta Communications Internship – Summer 2024

Delta’s Communications teams are looking for motivated and curious individuals to join their internship program at the airline’s headquarters in Atlanta. This internship offers a unique opportunity to gain valuable experience in the world of communications within a global consumer brand.

What you’ll do:

• Deepen your knowledge: Gain an in-depth understanding of the Delta culture, operations, and the workings of a global airline.
• Hands-on experience: Work directly with the Communications team, shadowing experienced professionals and supporting internal and external communications campaigns.
• Connect with Delta professionals: Interact with Delta employees across departments, from airport operations and onboard staff to behind-the-scenes professionals and leadership positions.

The internship program will involve contributing to various teams, based on your skills and interests:

Content and Platforms:

• Support content management and publishing on Delta’s employee channel (Deltanet) and public news website (Delta News Hub).
• Develop multi-format storytelling content, and assist with daily writing and editing tasks.
• Collaborate with the Platforms team to create engaging and effective channels for content distribution and productivity tools.

Policy Communications:

• Create and manage communication materials for media, government stakeholders, and third parties to support Delta’s brand and policy goals.
• Work closely with Delta’s policy and government affairs teams to understand the inner workings of corporate government affairs.
• Contribute to strategic and tactical communication efforts, both internally and externally.

Media Relations and Brand Reputation:

• Support strategies and tactics that shape Delta’s public image through proactive and reactive communication.
• Assist with administrative duties, respond to media inquiries, staff media events, and participate in other opportunities.

Customer Experience and Commercial Communications:

• Support communications programs and strategies that enhance Delta’s reputation as a customer-centric airline with a focus on innovation, sustainability, and employee-centricity.
• Contribute to the development of messages targeted at the next generation of customers and employees.

Employee Communications:

• Contribute to the overall employee communications strategy, including employee storytelling campaigns, partner relationships, and corporate and HR announcements.
• Develop communication strategies to strengthen Delta’s employer brand across internal audiences.
• Collaborate with employee communications teams and business partners to provide operational updates.

This internship is designed to provide you with:

• A comprehensive understanding of Delta’s brand, culture, and operations.
• Practical experience in various aspects of communications.
• Exposure to different departments, partners, and professionals within Delta.
• The opportunity to develop your skills in writing, editing, storytelling, media relations, and more.
• A chance to contribute to a global airline and contribute your ideas in a fast-paced environment.