Candidate
Employer
Commercial Account Executive – AI Sales
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Job Description
Senior Commercial Account Executive | Zendesk
The Tone:
This is a full-time role at Zendesk, working in a hybrid model across one of our global offices. Zendesk builds AI solutions to power exceptional service and create human connections for every person on the planet. This role is vital for growing the business by expanding existing relationships and deepening Zendesk’s impact with customers, as well as introducing innovative solutions to new clients in the Commercial space.
The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Hybrid
• Team: Commercial team
• Mission: Grow existing relationships and acquire new customers by expanding offerings and aligning Zendesk’s AI-powered solutions to customer goals.
• Tech Stack: Salesforce, Clari, Gong, Tableau, Looker
What You’ll Actually Do
• Drive Growth: Spearhead new customer acquisition and expand existing partnerships across the Commercial segment.
• Lead Sales Cycles: Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages.
• Champion AI Innovation: Help business leaders understand Generative AI, automation, and intelligent workflows, translating complex technology into tangible ROI.
• Build Relationships: Connect with VP and C-level decision-makers, navigating consultative, multi-stakeholder sales cycles with empathy and insight.
• Master Territory: Craft and execute strategic territory plans, using data-driven insights to build a strong, high-converting pipeline.
The Must-Haves
• Background: BA/BS degree or equivalent experience required. Proven track record in B2B SaaS / AI sales, ideally in mid-market or complex deal cycles.
• Experience: History of hitting or exceeding sales goals, with experience creating and leveraging territory plans. Willingness to travel to customer locations as needed.
• Skills: Outstanding communication, negotiation, and presentation skills; ability to ask probing questions and build trust with senior leaders; strategic planning, execution, and deal closing skills; ability to explain AI value clearly to non-technical audiences; proactive problem-solving.
• Bonus: Prior experience in the Customer Experience (CX) or Employee Experience (EX) software space. Familiarity with Salesforce, Clari, Gong, Tableau, or Looker.
