Commerce Intern
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Job Description
About the Company:
TikTok is the leading destination for short-form mobile video, with a mission to inspire creativity and bring joy. Its global headquarters are in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. The company emphasizes a collaborative and innovative work environment, valuing courage and continuous growth. TikTok’s commerce division is experiencing rapid growth, aiming to become the preferred commerce channel for merchants, creators, and affiliates by bringing discovery, inspiration, and joy back to shopping.
Job Description:
This is a 2025 internship within TikTok’s commerce division. The internship focuses on providing students with hands-on experience in e-commerce operations and client management. Responsibilities include:
• Seller Communication Management: Assisting with daily management of seller communications, handling inbound and outbound messaging, and disseminating critical notifications (policy updates, feature enrollments, campaign deadlines). Ensuring all communications are clear, accurate, and timely.
• Seller Support: Serving as a point of contact for sellers, addressing inquiries related to account issues, brand authorizations, product listings, shop violations, logistics, and policy compliance. Maintaining professional communication at all times.
• Issue Resolution & Process Improvement: Collaborating with cross-functional teams (customer service, marketing, logistics, technical support) to investigate and resolve seller issues efficiently. Proactively identifying and proposing solutions to recurring seller problems.
• Campaign Management: Assisting in managing seller participation in platform-level marketing campaigns and projects, including seasonal sales events, promotional initiatives, creator cooperations, and product showcases. Ensuring successful campaign execution.
• Sampling Process Management: Coordinating with sellers to deliver product samples to creators or agency partners.
• Backend Platform Support: Supporting backend platform setups.
The internship aims to develop fundamental skills and explore potential career paths through real-world scenarios and a blend of social events and development workshops. Interns will gain exposure to the industry and build a strong foundation for personal and professional growth.
