Cloud Technical Resident, Cloud Academy
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Job Description
About the Company
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
About the Role
The Cloud Technical Resident role is part of the Google Cloud Academy – Technical Residency Program. This fast-paced full time 9-month program is your chance to learn from excellent customer-facing staff (technical and non-technical) at Google and see how we transform businesses in the digital world. It’s all about practical learning, mentorship from excellent customer facing staff members, and getting certified in Google Cloud products & services.
Responsibilities
• Help Google Cloud customers meet their business goals by providing strategic solutions and recommend digital transformation.
• Improve product feature offerings by providing customer feedback to internal cross-functional teams including Product Management and Engineering.
• Help develop recommendations for solution architectures and consulting services.
• Guide customers through the entire innovation lifecycle, building strategic roadmaps and driving achievement of key milestones.
• Solve customers’ operational issues through problem solving and technical troubleshooting, while working with internal teams to drive resolution.
• Help customers get answers to product questions.
Minimum Qualifications
• Bachelor’s degree in relevant STEM field (e.g., Computer Science, Information Systems, Management Information Systems)or equivalent practical experience.
• Experience in Databases, Web Technologies, Machine Learning/AI or Cloud Foundations (e.g., cloud computing, GCP, or similar) through certifications, internships, coursework, or relevant practical experience.
• Experience working in customer service, presenting to clients, or in a leadership role within a school or volunteer organization.
• Ability to communicate in Korean and English fluently to support client relationship management in this region.
Preferred Qualifications
• Experience developing programs/scripts in C++, Java, Python or experience in infrastructure/system administration.
• Experience building or troubleshooting websites or web applications using web technologies (e.g., HTTP(S), JavaScript, APIs, TCP/IP, DNS).
• Experience in systems software and algorithms, working with Linux/Unix. Experience in database design and SQL query construction.
• Experience leading entrepreneurial efforts, outreach within organizations, and/or in project/product/program management.
• Ability to adapt your message to stakeholders and present technical materials. Organizational, problem-solving, or troubleshooting skills.
